---
description: Our free tool can help you get a quick and detailed side-by-side comparison for PagerDuty vs JIRA Service Management. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: PagerDuty vs JIRA Service Management Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/1415/incident-management/software) > [PagerDuty \<span\>vs\</span\> JIRA Service Management](https://www.getapp.co.nz/compare/91574/91811/pagerduty/vs/jira-service-management)

# Compare PagerDuty vs JIRA Service Management

Canonical: https://www.getapp.co.nz/compare/91574/91811/pagerduty/vs/jira-service-management

> Detailed comparison between PagerDuty and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | PagerDuty | JIRA Service Management |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 221 | 779 |
| **Starting Price** | US$10.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### PagerDuty

- API
- Access Controls/Permissions
- Dashboard
- Email Alerts
- Email Management
- IT Reporting
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Maintenance Scheduling
- Monitoring
- On Call Scheduling
- Prioritisation
- Project Management
- Real-Time Reporting
- Reporting & Statistics
- Scheduling
- Task Management
- Workflow Management

### JIRA Service Management

- API
- Access Controls/Permissions
- Dashboard
- Email Alerts
- Email Management
- IT Reporting
- Incident Management
- Inventory Management
- Issue Management
- Issue Tracking
- Maintenance Scheduling
- Monitoring
- On Call Scheduling
- Prioritisation
- Project Management
- Real-Time Reporting
- Reporting & Statistics
- Scheduling
- Task Management
- Workflow Management

## Links

- [View PagerDuty Profile](https://www.getapp.co.nz/software/91574/pagerduty)
- [View JIRA Service Management Profile](https://www.getapp.co.nz/software/91811/jira-service-management)
- [View Original Comparison](https://www.getapp.co.nz/compare/91574/91811/pagerduty/vs/jira-service-management)

-----

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