---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Freshservice vs Q-81. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs Q-81 Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Freshservice \<span\>vs\</span\> Q-81](https://www.getapp.co.nz/compare/91351/2060368/freshservice/vs/q-81)

# Compare Freshservice vs Q-81

Canonical: https://www.getapp.co.nz/compare/91351/2060368/freshservice/vs/q-81

> Detailed comparison between Freshservice and Q-81. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Q-81 |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 792 | 25 |
| **Starting Price** | US$19.00 | €2,000.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- API
- Access Controls/Permissions
- Activity Tracking
- Audit Management
- Compliance Management
- Corrective and Preventive Actions (CAPA)
- Customisable Templates
- Dashboard
- Document Management
- Incident Management
- Incident Reporting
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Risk Analysis
- Role-Based Permissions
- Status Tracking
- Task Management
- Workflow Management

### Q-81

- API
- Access Controls/Permissions
- Activity Tracking
- Audit Management
- Compliance Management
- Corrective and Preventive Actions (CAPA)
- Customisable Templates
- Dashboard
- Document Management
- Incident Management
- Incident Reporting
- Real-Time Data
- Real-Time Monitoring
- Reporting & Statistics
- Reporting/Analytics
- Risk Analysis
- Role-Based Permissions
- Status Tracking
- Task Management
- Workflow Management

## Links

- [View Freshservice Profile](https://www.getapp.co.nz/software/91351/freshservice)
- [View Q-81 Profile](https://www.getapp.co.nz/software/2060368/q-81)
- [View Original Comparison](https://www.getapp.co.nz/compare/91351/2060368/freshservice/vs/q-81)

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