---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Freshservice vs Swimlane. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs Swimlane Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Freshservice \<span\>vs\</span\> Swimlane](https://www.getapp.co.nz/compare/91351/2046900/freshservice/vs/swimlane)

# Compare Freshservice vs Swimlane

Canonical: https://www.getapp.co.nz/compare/91351/2046900/freshservice/vs/swimlane

> Detailed comparison between Freshservice and Swimlane. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Swimlane |
| **Overall rating** | 4.6/5 | 4.0/5 |
| **Total Reviews** | 792 | 1 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Windows (Desktop), Linux (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Freshservice

- AI Copilot
- API
- Asset Tracking
- Audit Trail
- Automated Discovery
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Data Visualisation
- For IT Project Management
- IT Incident Management
- Incident Management
- Incident Reporting
- Investigation Management
- Issue Scheduling
- Performance Metrics
- Reporting/Analytics
- Task Management
- Third-Party Integrations
- Workflow Automation

### Swimlane

- AI Copilot
- API
- Audit Trail
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Data Visualisation
- IT Incident Management
- Incident Management
- Incident Reporting
- Investigation Management
- Performance Metrics
- Reporting/Analytics
- Task Management
- Third-Party Integrations
- Workflow Automation

## Links

- [View Freshservice Profile](https://www.getapp.co.nz/software/91351/freshservice)
- [View Swimlane Profile](https://www.getapp.co.nz/software/2046900/swimlane)
- [View Original Comparison](https://www.getapp.co.nz/compare/91351/2046900/freshservice/vs/swimlane)

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