---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Freshservice vs Freshstatus. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs Freshstatus Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [Freshservice \<span\>vs\</span\> Freshstatus](https://www.getapp.co.nz/compare/91351/116731/freshservice/vs/freshstatus)

# Compare Freshservice vs Freshstatus

Canonical: https://www.getapp.co.nz/compare/91351/116731/freshservice/vs/freshstatus

> Detailed comparison between Freshservice and Freshstatus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshservice | Freshstatus |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 685 | 73 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation, Videos |

## Key features

### Freshservice

- API
- Alerts/Notifications
- Asset Tracking
- Automated Discovery
- Customer Complaint Tracking
- Customisable Templates
- For IT Project Management
- IT Incident Management
- Incident Reporting
- Issue Scheduling
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- Real-Time Data
- Real-Time Notifications
- Risk Analysis
- Scheduling
- Status Tracking
- Support Ticket Management
- Task Management

### Freshstatus

- API
- Alerts/Notifications
- Customisable Templates
- IT Incident Management
- Incident Reporting
- Maintenance Scheduling
- Real-Time Notifications
- Status Tracking
- Task Management

## Links

- [View Freshservice Profile](https://www.getapp.co.nz/software/91351/freshservice)
- [View Freshstatus Profile](https://www.getapp.co.nz/software/116731/freshstatus)
- [View Original Comparison](https://www.getapp.co.nz/compare/91351/116731/freshservice/vs/freshstatus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Freshservice vs Freshstatus Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Freshservice vs Freshstatus. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/91351/116731/freshservice/vs/freshstatus","about":[{"@id":"https://www.getapp.co.nz/software/91351/freshservice#software"},{"@id":"https://www.getapp.co.nz/software/116731/freshstatus#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/91351/116731/freshservice/vs/freshstatus#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/91351/116731/freshservice/vs/freshstatus#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"name":"Freshservice","description":"Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.\n\nFreshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.\n\nFreshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.\n\nFreshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.co.nz/software/91351/freshservice","@id":"https://www.getapp.co.nz/software/91351/freshservice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Freshstatus","description":"Freshstatus from Freshworks provides companies with free custom-branded private and public status pages to communicate scheduled maintenance and incidents in real time. Incident templates, private notes, email and Twitter integrations, automated reminders and other tools are included to streamline communication.\n\nFreshstatus allows users to create public and private service status pages, branded with company logos. Private pages provide internal teams with insight into real-time service status, while public pages can be used to inform customers of any incidents or downtime. Incidents can be managed and tracked with Freshstatus’s incident templates and real-time updates. Private notes allow teams to collaborate and post private messages in context.\n\nIntegrations with email and Twitter allow users to send out real-time updates from Freshstatus. Notifications can also be sent out to remind customers of scheduled maintenance at custom intervals. Maintenance statuses are updated automatically to keep everyone informed of progress. Freshstatus tracks all incident, service availability, and maintenance metrics, and provides users with insight into mean resolution times and incident frequency.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/65b06c2f-2db1-4061-88e5-a6aa83957499.jpeg","url":"https://www.getapp.co.nz/software/116731/freshstatus","@id":"https://www.getapp.co.nz/software/116731/freshstatus#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":73},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.co.nz/compare/91351/116731/freshservice/vs/freshstatus#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"MSP Software","position":2,"item":"/directory/645/managed-service-providers-msp/software","@type":"ListItem"},{"name":"Freshservice vs Freshstatus","position":3,"item":"https://www.getapp.co.nz/compare/91351/116731/freshservice/vs/freshstatus","@type":"ListItem"}]}]}
</script>