---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Freshservice vs Atera. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Freshservice vs Atera Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [MSP Software](/directory/645/managed-service-providers-msp/software) > [Freshservice \<span\>vs\</span\> Atera](https://www.getapp.co.nz/compare/91351/102017/freshservice/vs/atera)

# Compare Freshservice vs Atera

Canonical: https://www.getapp.co.nz/compare/91351/102017/freshservice/vs/atera

> Detailed comparison between Freshservice and Atera. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Atera |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 688 | 446 |
| **Starting Price** | US$19.00 | US$129.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshservice

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Event Logs
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Policy Management
- Real-Time Data
- Scheduling
- Security Tools
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### Atera

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Event Logs
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Policy Management
- Real-Time Data
- Scheduling
- Security Tools
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Freshservice Profile](https://www.getapp.co.nz/software/91351/freshservice)
- [View Atera Profile](https://www.getapp.co.nz/software/102017/atera)
- [View Original Comparison](https://www.getapp.co.nz/compare/91351/102017/freshservice/vs/atera)

-----

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