---
description: Our free tool can help you get a quick and detailed side-by-side comparison for LiveAgent vs Freshservice. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Freshservice Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Freshservice](https://www.getapp.co.nz/compare/91301/91351/liveagent/vs/freshservice)

# Compare LiveAgent vs Freshservice

Canonical: https://www.getapp.co.nz/compare/91301/91351/liveagent/vs/freshservice

> Detailed comparison between LiveAgent and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Freshservice |
| **Overall rating** | 4.7/5 | 4.6/5 |
| **Total Reviews** | 1789 | 803 |
| **Starting Price** | US$15.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- Analytics
- CMDB
- CRM
- Configurable Workflow
- Content Management
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### Freshservice

- API
- Activity Tracking
- Analytics
- CMDB
- CRM
- Configurable Workflow
- Content Management
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.getapp.co.nz/software/91301/liveagent)
- [View Freshservice Profile](https://www.getapp.co.nz/software/91351/freshservice)
- [View Original Comparison](https://www.getapp.co.nz/compare/91301/91351/liveagent/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Freshservice Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for LiveAgent vs Freshservice. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/91301/91351/liveagent/vs/freshservice","about":[{"@id":"https://www.getapp.co.nz/software/91301/liveagent#software"},{"@id":"https://www.getapp.co.nz/software/91351/freshservice#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/91301/91351/liveagent/vs/freshservice#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/91301/91351/liveagent/vs/freshservice#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.getapp.co.nz/software/91301/liveagent","@id":"https://www.getapp.co.nz/software/91301/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1789},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice by Freshworks is an AI-powered, unified service operations platform built for agile enterprises that need to move fast without sacrificing control. Freshworks is named a Leader in the 2026 Gartner® Magic Quadrant™ for IT Service Management Platforms, recognition we believe reflects our strategic platform investments, product enhancements shaped by customer feedback, and strong visibility among ITSM buyers.\n\nBy bringing ITSM, ITOM, ITAM, and enterprise service management together on one platform with a shared data and context model, Freshservice reduces the fragmentation and tool sprawl that slow teams down, creating a more consistent source of truth across services, assets, and infrastructure. IT teams gain visibility into their environment through automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends service delivery to HR, finance, and facilities, giving business teams a consistent and efficient service experience without requiring separate tools.\n\nFreshservice includes Freddy AI, a domain-specific AI layer that helps agents resolve issues faster, automates employee service requests, and gives leaders insights to make better decisions. Embedded across service workflows, Freddy AI acts as a force multiplier for teams by helping reduce repetitive work, accelerate resolution, and surface patterns and risks earlier. The result is faster, more informed service operations that help teams become more proactive while maintaining the governance and control the business requires.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.co.nz/software/91351/freshservice","@id":"https://www.getapp.co.nz/software/91351/freshservice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":803},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.nz/compare/91301/91351/liveagent/vs/freshservice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"LiveAgent vs Freshservice","position":3,"item":"https://www.getapp.co.nz/compare/91301/91351/liveagent/vs/freshservice","@type":"ListItem"}]}]}
</script>