LiveAgent vs Uila
Overview
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media.
Start with a 14-Day free trial, no credit card needed, no contracts.
LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Uila is a network monitoring solution that helps enterprises in healthcare, finance, and other industries optimize the performance of applications and minimize potential cyber threats. Using the real-time dashboard, IT teams can identify the root cause of service outages and performance degradation.
Uila is a network monitoring solution that helps enterprises in healthcare, finance, and other industries optimize the performance of applications...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
US$9.00/month
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.6/5Features
4.6/5Customer Service
4.7/5Value for Money
4.7/5Ease of Use
4.4/5Features
4.4/5Customer Service
4.8/5Value for Money
4.8/5Features
Total features 180
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Archiving & Retention
- Asset Lifecycle Management
- Assignment Management
- Audit Trail
- Auto-Responders
- Automated Routing
- Automatic Call Distribution
- Bandwidth Monitoring
- Baseline Manager
- Batch Communications
- Blended Call Centre
- CMDB
- CPU Monitoring
- CRM
- Call Center Integration
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Capacity Planning
- Case Management
- Cataloguing/Categorisation
- Change Management
- Chat/Messaging
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Import/Export
- Data Migration
- Decision Support Software
- Device Auto Discovery
- Disaster Recovery
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Distribution
- Email Management
- Email Monitoring
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Help Desk Management
- IP Address Monitoring
- IVR/Voice Recognition
- Inbound Call Centre
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Network Analysis
- Network Resource Management
- Offline Form
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Centre
- Performance Management
- Performance Metrics
- Personalisation
- Phone Key Input
- Prioritisation
- Proactive Chat
- Procurement Management
- Progress Tracking
- Quality Assurance
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Risk Alerts
- Role-Based Permissions
- Root Cause Analysis
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Softphone Software
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Uptime Reporting
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing
- Video Support
- Virtual Machine Monitoring
- VoIP Connection
- Voice Customisation
- Voice Mail
- WYSIWYG Editor
- Web Traffic Reporting
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Total features 43
- API
- Access Controls/Permissions
- Account Management
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Archiving & Retention
- Asset Lifecycle Management
- Assignment Management
- Audit Trail
- Auto-Responders
- Automated Routing
- Automatic Call Distribution
- Bandwidth Monitoring
- Baseline Manager
- Batch Communications
- Blended Call Centre
- CMDB
- CPU Monitoring
- CRM
- Call Center Integration
- Call Centre Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Canned Responses
- Capacity Management
- Capacity Planning
- Case Management
- Cataloguing/Categorisation
- Change Management
- Chat/Messaging
- Client Management
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Computer Telephony Integration
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Management
- Customer Segmentation
- Customer Service Analytics
- Customer Social Profiles
- Customer Support
- Customisable Branding
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Dashboard
- Data Import/Export
- Data Migration
- Decision Support Software
- Device Auto Discovery
- Disaster Recovery
- Discussions/Forums
- Document Storage
- Drag & Drop
- Email Alerts
- Email Distribution
- Email Management
- Email Monitoring
- Email Templates
- Email Tracking
- Employee Activity Monitoring
- Event Logs
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Startups
- For iPad Devices
- Forms Management
- Full Text Search
- Gamification
- Geotargeting
- Help Desk Management
- IP Address Monitoring
- IVR/Voice Recognition
- Inbound Call Centre
- Inbox Management
- Incident Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Live Chat
- Macros/Templated Responses
- Manual Dialer
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Multiple User Accounts
- Negative Feedback Management
- Network Analysis
- Network Resource Management
- Offline Form
- On-Demand Recording
- Onboarding
- Online Forums
- Outbound Call Centre
- Performance Management
- Performance Metrics
- Personalisation
- Phone Key Input
- Prioritisation
- Proactive Chat
- Procurement Management
- Progress Tracking
- Quality Assurance
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Recording
- Remote Access/Control
- Remote Support Software
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Risk Alerts
- Role-Based Permissions
- Root Cause Analysis
- Routing
- Rules-Based Workflow
- SSL Security
- Screen Sharing
- Search/Filter
- Self Service Portal
- Server Monitoring
- Service Level Agreement (SLA) Management
- Shared Inboxes
- Single Sign On
- Social Media Integration
- Social Media Monitoring
- Softphone Software
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Template Management
- Text Editing
- Text to Speech
- Third-Party Integrations
- Ticket Management
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Two-Way Audio & Video
- Uptime Reporting
- Usage Tracking/Analytics
- Video Chat
- Video Conferencing
- Video Support
- Virtual Machine Monitoring
- VoIP Connection
- Voice Customisation
- Voice Mail
- WYSIWYG Editor
- Web Traffic Reporting
- Website Integration
- Widgets
- Workflow Configuration
- Workflow Management
Integrations
- 2Checkout
- AVOXI
- AWeber
- Actinic
- Actio
- ActiveCampaign
- Adobe Business Catalyst
- Adobe Commerce
- Agile CRM
- Asana
- Avelia
- Axigen
- BigCommerce
- Blogger
- Bold BI
- Braintree
- CS-Cart Enterprise
- CS-Cart Store Builder
- ChargeDesk
- ClickFunnels
- ClickSend
- ClickUp
- Clockify
- Close
- CloudTalk
- CommuniGate Pro
- ConvergeHub
- CoreCommerce
- DID Logic
- Delighted
- Digital Marketing Suite
- Drupal
- Drupal Commerce
- Emplifi Social Marketing Cloud
- ExpressionEngine
- Flowroute
- Formidable Forms
- Fortune3
- G2G Suite
- GetResponse
- Gmail
- GoDaddy Website Builder
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Forms
- Google Sheets
- Gravity Forms
- Help Desk Migration
- Highrise
- HubSpot CRM
- IceWarp
- Insightly
- Intercom
- Jira
- Joomla
- JoomlaLMS
- Keap
- Klaus
- Klaviyo
- Kopano WebApp
- Lead Gen & CRM (formerly SharpSpring)
- MDaemon Email Server
- MagentaCloud
- MailEnable
- Mailchimp
- ManyChat
- Meetingbird
- Meta for Business
- Mobex Hosted PBX
- Modulus
- MySQL
- NetCrunch
- Nicereply
- Online Auction System
- OpenCart
- OpenCart Mobile App
- Pabbly Connect
- PayPal
- Pipedrive
- Placetel
- Post Affiliate Pro
- PrestaShop
- Process Street
- ProjectManager.com
- Quriobot
- RingCentral Contact Center
- Salesflare
- SendMyCall
- SendPulse
- SharpSpring Ads
- Shift4Shop
- ShipStation
- Shopify
- Silverstripe CMS
- Simplesat
- Sinch
- Slack
- Squarespace
- Stripe
- SugarCRM
- Swan
- TimeCamp
- Toky
- Trello
- Twilio
- Twitter/X
- Ucraft
- Vectera
- VoIP.ms
- VoIPstudio
- Volusion
- Vonage Business Communications
- Vonage Contact Center
- Voyced IPPBX
- Vtiger CRM
- Web.com
- WebSimplify
- Webflow
- Weebly
- Wix
- Wix Answers
- WooCommerce
- WordPress
- X-Cart
- Xero
- Zadarma
- Zapier
- Zight (formerly CloudApp)
- Zoho Mail
- iCloud
- monday.com
- sipgate team
- uKit AI
- vcita
Not provided by vendor