---
description: Our free tool can help you get a quick and detailed side-by-side comparison for LiveAgent vs Supportbench. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Supportbench Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [LiveAgent \<span\>vs\</span\> Supportbench](https://www.getapp.co.nz/compare/91301/105673/liveagent/vs/supportbench)

# Compare LiveAgent vs Supportbench

Canonical: https://www.getapp.co.nz/compare/91301/105673/liveagent/vs/supportbench

> Detailed comparison between LiveAgent and Supportbench. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Supportbench |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1753 | 116 |
| **Starting Price** | US$15.00 | US$32.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Supportbench

- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Real-Time Chat
- Real-Time Data
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View LiveAgent Profile](https://www.getapp.co.nz/software/91301/liveagent)
- [View Supportbench Profile](https://www.getapp.co.nz/software/105673/supportbench)
- [View Original Comparison](https://www.getapp.co.nz/compare/91301/105673/liveagent/vs/supportbench)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Supportbench Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for LiveAgent vs Supportbench. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/91301/105673/liveagent/vs/supportbench","about":[{"@id":"https://www.getapp.co.nz/software/91301/liveagent#software"},{"@id":"https://www.getapp.co.nz/software/105673/supportbench#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/91301/105673/liveagent/vs/supportbench#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.nz/compare/91301/105673/liveagent/vs/supportbench#webpage","isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1602d434-8593-4950-8460-422319cee65d.png","url":"https://www.getapp.co.nz/software/91301/liveagent","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/91301/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1753},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Supportbench","description":"Supportbench is the #1 AI-powered customer support platform.\n\nLower your support costs and speed up issue resolutions effortlessly.\n\nEmpower your agents with built-in AI tools that utilize historical data and your knowledge base.\n\nInstantly assist agents with predictive insights, auto-responses, and case summaries.\n\nEnhance customer satisfaction using predictive CSAT, CES scoring, sentiment analysis, and emotional insights.\n\nBenefit from dynamic SLAs and easy-to-use dashboards, all without added costs or complex setups.\n\nTrusted by users with a consistent 4.9-star rating on GetApp and G2.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cac4afa9-6741-4e3c-8e01-518c5fa29834.png","url":"https://www.getapp.co.nz/software/105673/supportbench","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/105673/supportbench#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":116},"offers":{"price":"32","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"LiveAgent vs Supportbench","position":3,"item":"https://www.getapp.co.nz/compare/91301/105673/liveagent/vs/supportbench","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/compare/91301/105673/liveagent/vs/supportbench#breadcrumblist"}]}
</script>