---
description: Our free tool can help you get a quick and detailed side-by-side comparison for LiveAgent vs Ytel. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs Ytel Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> Ytel](https://www.getapp.co.nz/compare/91301/104729/liveagent/vs/x5-cloud-contact-center)

# Compare LiveAgent vs Ytel

Canonical: https://www.getapp.co.nz/compare/91301/104729/liveagent/vs/x5-cloud-contact-center

> Detailed comparison between LiveAgent and Ytel. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | Ytel |
| **Overall rating** | 4.7/5 | 3.9/5 |
| **Total Reviews** | 1789 | 26 |
| **Starting Price** | US$15.00 | US$100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Inbound Call Centre
- Lead Capture
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Reporting
- Recording
- Survey/Poll Management
- Video Conferencing

### Ytel

- API
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tracking
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Inbound Call Centre
- Lead Capture
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Reporting
- Recording
- Survey/Poll Management
- Video Conferencing

## Links

- [View LiveAgent Profile](https://www.getapp.co.nz/software/91301/liveagent)
- [View Ytel Profile](https://www.getapp.co.nz/software/104729/x5-cloud-contact-center)
- [View Original Comparison](https://www.getapp.co.nz/compare/91301/104729/liveagent/vs/x5-cloud-contact-center)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveAgent vs Ytel Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for LiveAgent vs Ytel. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/91301/104729/liveagent/vs/x5-cloud-contact-center","about":[{"@id":"https://www.getapp.co.nz/software/91301/liveagent#software"},{"@id":"https://www.getapp.co.nz/software/104729/x5-cloud-contact-center#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/91301/104729/liveagent/vs/x5-cloud-contact-center#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/91301/104729/liveagent/vs/x5-cloud-contact-center#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.getapp.co.nz/#website"}},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.getapp.co.nz/software/91301/liveagent","@id":"https://www.getapp.co.nz/software/91301/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Ytel","description":"Ytel Contact Center is ideal for businesses with 5 or more agents. Ytel Contact Center was built to optimize the efficiency of your outbound calling and incorporate advanced ways to reach your prospects to convert them into customers.  Ytel is a registered telephone carrier and we bring decades of experience in the telecom industry, and proprietary technology, over to software. Servicing tens of thousands of businesses and users, network quality, reliability, and customer service is what sets us apart.\n\nOur specialty is custom featured developed over the years geared for the lead gen industry. Our Tech is great, our price is better, and we have the right team to work with you on getting setup and being successful from day 1.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/de7e43a8-cf20-4282-8386-9663696be986.png","url":"https://www.getapp.co.nz/software/104729/x5-cloud-contact-center","@id":"https://www.getapp.co.nz/software/104729/x5-cloud-contact-center#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":26,"ratingValue":3.9},"offers":{"price":"100","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.nz/compare/91301/104729/liveagent/vs/x5-cloud-contact-center#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"LiveAgent vs Ytel","position":3,"item":"https://www.getapp.co.nz/compare/91301/104729/liveagent/vs/x5-cloud-contact-center","@type":"ListItem"}]}]}
</script>