---
description: Our free tool can help you get a quick and detailed side-by-side comparison for LiveAgent vs SherpaDesk. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveAgent vs SherpaDesk Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [LiveAgent \<span\>vs\</span\> SherpaDesk](https://www.getapp.co.nz/compare/91301/102459/liveagent/vs/sherpadesk)

# Compare LiveAgent vs SherpaDesk

Canonical: https://www.getapp.co.nz/compare/91301/102459/liveagent/vs/sherpadesk

> Detailed comparison between LiveAgent and SherpaDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | SherpaDesk |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 1789 | 62 |
| **Starting Price** | US$15.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Centre Management
- Client Portal
- Collaboration Tools
- Customisable Branding
- Document Storage
- Email Management
- Help Desk Management
- Knowledge Base Management
- Mobile App
- Monitoring
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management

### SherpaDesk

- API
- Activity Dashboard
- Alerts/Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Centre Management
- Client Portal
- Collaboration Tools
- Customisable Branding
- Document Storage
- Email Management
- Help Desk Management
- Knowledge Base Management
- Mobile App
- Monitoring
- Real-Time Chat
- Reporting/Analytics
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View LiveAgent Profile](https://www.getapp.co.nz/software/91301/liveagent)
- [View SherpaDesk Profile](https://www.getapp.co.nz/software/102459/sherpadesk)
- [View Original Comparison](https://www.getapp.co.nz/compare/91301/102459/liveagent/vs/sherpadesk)

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