---
description: Our free tool can help you get a quick and detailed side-by-side comparison for WalkMe vs LiveAgent. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: WalkMe vs LiveAgent Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Onboarding Software](/directory/730/onboarding/software) > [WalkMe \<span\>vs\</span\> LiveAgent](https://www.getapp.co.nz/compare/91256/91301/walkme/vs/liveagent)

# Compare WalkMe vs LiveAgent

Canonical: https://www.getapp.co.nz/compare/91256/91301/walkme/vs/liveagent

> Detailed comparison between WalkMe and LiveAgent. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | WalkMe | LiveAgent |
| **Overall rating** | 4.4/5 | 4.7/5 |
| **Total Reviews** | 63 | 1789 |
| **Starting Price** | - | US$15.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### WalkMe

- API
- Activity Tracking
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Lead Management
- Live Chat
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Segmentation
- Single Sign On
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### LiveAgent

- API
- Activity Tracking
- CRM
- Content Management
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- Lead Management
- Live Chat
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Segmentation
- Single Sign On
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View WalkMe Profile](https://www.getapp.co.nz/software/91256/walkme)
- [View LiveAgent Profile](https://www.getapp.co.nz/software/91301/liveagent)
- [View Original Comparison](https://www.getapp.co.nz/compare/91256/91301/walkme/vs/liveagent)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"WalkMe vs LiveAgent Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for WalkMe vs LiveAgent. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/91256/91301/walkme/vs/liveagent","about":[{"@id":"https://www.getapp.co.nz/software/91256/walkme#software"},{"@id":"https://www.getapp.co.nz/software/91301/liveagent#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/91256/91301/walkme/vs/liveagent#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/91256/91301/walkme/vs/liveagent#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.getapp.co.nz/#website"}},{"name":"WalkMe","description":"WalkMe's DAP enables the creation of interactive on-screen sequences that guide and engage users throughout any digital experience. Powered by AI and machine learning, WalkMe's context-intelligent algorithm ensures that the right users receive the right information exactly at the moment of need. With WalkMe, employees are more efficient and productive, and businesses enjoy the full value of their digital assets. WalkMe is used globally by 2,000 enterprises including many Fortune 500 companies.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3d91456a-f75b-4b6f-90bf-e034420938b4.png","url":"https://www.getapp.co.nz/software/91256/walkme","@id":"https://www.getapp.co.nz/software/91256/walkme#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":63,"ratingValue":4.4},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"LiveAgent","description":"LiveAgent is a cloud-based customer service platform that consolidates email, live chat, inbound and outbound calling, and social media messaging into a unified agent workspace. The platform supports AI-powered chatbots, automated ticket routing, SLA management, canned responses, and a built-in knowledge base, making it suited for support teams across e-commerce, SaaS, finance, and travel industries. Configurable workflows, role-based permissions, and multi-brand support allow deployment across organizations of varying size and complexity.\n\nLiveAgent extends agent productivity through real-time visitor monitoring, proactive chat invitations, and a universal inbox that aggregates customer interactions from all channels. Reporting and analytics tools provide visibility into ticket volumes, agent performance, and customer satisfaction scores, giving managers the data needed to optimize staffing and response quality. Native integrations with CRM, billing, and marketing platforms connect support operations to broader business workflows without requiring custom development.","image":"https://images.g2crowd.com/display-layer-screenshots/4799/6d439e9ddbfa9df7f917edb83b4d8281fcc8492dce05ded31754117d765ab814.png","url":"https://www.getapp.co.nz/software/91301/liveagent","@id":"https://www.getapp.co.nz/software/91301/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1789,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.nz/compare/91256/91301/walkme/vs/liveagent#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Onboarding Software","position":2,"item":"/directory/730/onboarding/software","@type":"ListItem"},{"name":"WalkMe vs LiveAgent","position":3,"item":"https://www.getapp.co.nz/compare/91256/91301/walkme/vs/liveagent","@type":"ListItem"}]}]}
</script>
