---
description: Our free tool can help you get a quick and detailed side-by-side comparison for mHelpDesk vs Horizon. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: mHelpDesk vs Horizon Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/3479/it-ticketing-systems/software) > [mHelpDesk \<span\>vs\</span\> Horizon](https://www.getapp.co.nz/compare/91179/111311/mhelpdesk-field-service-software/vs/horizon)

# Compare mHelpDesk vs Horizon

Canonical: https://www.getapp.co.nz/compare/91179/111311/mhelpdesk-field-service-software/vs/horizon

> Detailed comparison between mHelpDesk and Horizon. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | mHelpDesk | Horizon |
| **Overall rating** | 4.3/5 | 4.8/5 |
| **Total Reviews** | 824 | 105 |
| **Starting Price** | - | US$79.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### mHelpDesk

- Activity Dashboard
- Add & Edit Photos
- Alerts/Notifications
- Comment Library
- Commercial Inspections
- Customer Database
- Customisable Branding
- Customisable Reports
- Customizable Fields
- Data Import/Export
- Dispatch Management
- Mobile App
- Payment Processing
- Pricing Management
- Real-Time Data
- Repair Estimates
- Report Summary
- Residential Inspections
- Templates
- Third-Party Integrations

### Horizon

- Activity Dashboard
- Add & Edit Photos
- Alerts/Notifications
- Comment Library
- Commercial Inspections
- Customer Database
- Customisable Branding
- Customisable Reports
- Customizable Fields
- Data Import/Export
- Dispatch Management
- Mobile App
- Payment Processing
- Real-Time Data
- Repair Estimates
- Report Summary
- Residential Inspections
- Templates
- Third-Party Integrations

## Links

- [View mHelpDesk Profile](https://www.getapp.co.nz/software/91179/mhelpdesk-field-service-software)
- [View Horizon Profile](https://www.getapp.co.nz/software/111311/horizon)
- [View Original Comparison](https://www.getapp.co.nz/compare/91179/111311/mhelpdesk-field-service-software/vs/horizon)

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