---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Bright Pattern vs The Somerville Group. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Bright Pattern vs The Somerville Group Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Bright Pattern \<span\>vs\</span\> The Somerville Group](https://www.getapp.co.nz/compare/91164/2051423/bright-pattern/vs/cloud-phone-system)

# Compare Bright Pattern vs The Somerville Group

Canonical: https://www.getapp.co.nz/compare/91164/2051423/bright-pattern/vs/cloud-phone-system

> Detailed comparison between Bright Pattern and The Somerville Group. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Bright Pattern | The Somerville Group |
| **Overall rating** | 4.8/5 | 4.4/5 |
| **Total Reviews** | 104 | 8 |
| **Starting Price** | US$0.00 | US$25.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### Bright Pattern

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Call Conferencing
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Caller ID
- IVR
- Mobile Access
- Queue Management
- Real-Time Reporting
- Reporting & Statistics
- SIP Trunking
- SMS Messaging
- Voice Mail

### The Somerville Group

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Call Conferencing
- Call Monitoring
- Call Queues
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer
- Caller ID
- IVR
- Mobile Access
- Queue Management
- Real-Time Reporting
- Reporting & Statistics
- SIP Trunking
- SMS Messaging
- Voice Mail

## Links

- [View Bright Pattern Profile](https://www.getapp.co.nz/software/91164/bright-pattern)
- [View The Somerville Group Profile](https://www.getapp.co.nz/software/2051423/cloud-phone-system)
- [View Original Comparison](https://www.getapp.co.nz/compare/91164/2051423/bright-pattern/vs/cloud-phone-system)

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