---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Dynamics 365 vs Genesys Cloud CX. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dynamics 365 vs Genesys Cloud CX Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [ERP Systems](/directory/322/enterprise-resource-planning-erp/software) > [Dynamics 365 \<span\>vs\</span\> Genesys Cloud CX](https://www.getapp.co.nz/compare/90844/104597/dynamics-365/vs/genesys-cloud)

# Compare Dynamics 365 vs Genesys Cloud CX

Canonical: https://www.getapp.co.nz/compare/90844/104597/dynamics-365/vs/genesys-cloud

> Detailed comparison between Dynamics 365 and Genesys Cloud CX. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dynamics 365 | Genesys Cloud CX |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 5860 | 269 |
| **Starting Price** | US$50.00 | US$75.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Dynamics 365

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Employee Scheduling
- KPI Monitoring
- Lead Capture
- Lead Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Data
- Status Tracking
- Support Ticket Management

### Genesys Cloud CX

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Employee Scheduling
- KPI Monitoring
- Lead Capture
- Lead Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Data
- Status Tracking
- Support Ticket Management

## Links

- [View Dynamics 365 Profile](https://www.getapp.co.nz/software/90844/dynamics-365)
- [View Genesys Cloud CX Profile](https://www.getapp.co.nz/software/104597/genesys-cloud)
- [View Original Comparison](https://www.getapp.co.nz/compare/90844/104597/dynamics-365/vs/genesys-cloud)

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