---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Help Scout vs ThriveDesk. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Help Scout vs ThriveDesk Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Help Scout \<span\>vs\</span\> ThriveDesk](https://www.getapp.co.nz/compare/90462/2054987/help-scout/vs/thrivedesk)

# Compare Help Scout vs ThriveDesk

Canonical: https://www.getapp.co.nz/compare/90462/2054987/help-scout/vs/thrivedesk

> Detailed comparison between Help Scout and ThriveDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | ThriveDesk |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 226 | 37 |
| **Starting Price** | US$30.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Help Scout

- API
- Access Controls/Permissions
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customer History
- Dashboard
- Email Management
- Help Desk Management
- Inbox Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

### ThriveDesk

- API
- Access Controls/Permissions
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customer History
- Dashboard
- Email Management
- Help Desk Management
- Inbox Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management

## Links

- [View Help Scout Profile](https://www.getapp.co.nz/software/90462/help-scout)
- [View ThriveDesk Profile](https://www.getapp.co.nz/software/2054987/thrivedesk)
- [View Original Comparison](https://www.getapp.co.nz/compare/90462/2054987/help-scout/vs/thrivedesk)

-----

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