---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Help Scout vs Salesforce Starter. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Help Scout vs Salesforce Starter Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Help Scout \<span\>vs\</span\> Salesforce Starter](https://www.getapp.co.nz/compare/90462/112791/help-scout/vs/salesforce-essentials)

# Compare Help Scout vs Salesforce Starter

Canonical: https://www.getapp.co.nz/compare/90462/112791/help-scout/vs/salesforce-essentials

> Detailed comparison between Help Scout and Salesforce Starter. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | Salesforce Starter |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 226 | 224 |
| **Starting Price** | US$55.00 | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Help Scout

- Chat/Messaging
- Collaboration Tools
- Communication Management
- Contact Database
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Email Templates
- For Startups
- Knowledge Management
- Lead Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Workflow Management

### Salesforce Starter

- Chat/Messaging
- Collaboration Tools
- Communication Management
- Contact Database
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Email Templates
- For Startups
- Knowledge Management
- Lead Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Workflow Management

## Links

- [View Help Scout Profile](https://www.getapp.co.nz/software/90462/help-scout)
- [View Salesforce Starter Profile](https://www.getapp.co.nz/software/112791/salesforce-essentials)
- [View Original Comparison](https://www.getapp.co.nz/compare/90462/112791/help-scout/vs/salesforce-essentials)

-----

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