---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Kayako vs Tidio. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Kayako vs Tidio Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Kayako \<span\>vs\</span\> Tidio](https://www.getapp.co.nz/compare/8789/105081/kayako/vs/tidio-chat)

# Compare Kayako vs Tidio

Canonical: https://www.getapp.co.nz/compare/8789/105081/kayako/vs/tidio-chat

> Detailed comparison between Kayako and Tidio. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Kayako | Tidio |
| **Overall rating** | 4.0/5 | 4.7/5 |
| **Total Reviews** | 176 | 590 |
| **Starting Price** | - | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Kayako

- API
- Activity Tracking
- Application Management
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Website Integration

### Tidio

- API
- Activity Tracking
- Application Management
- CRM
- Chat/Messaging
- Configurable Workflow
- Customer Database
- Customisable Branding
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Website Integration

## Links

- [View Kayako Profile](https://www.getapp.co.nz/software/8789/kayako)
- [View Tidio Profile](https://www.getapp.co.nz/software/105081/tidio-chat)
- [View Original Comparison](https://www.getapp.co.nz/compare/8789/105081/kayako/vs/tidio-chat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Kayako vs Tidio Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Kayako vs Tidio. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/8789/105081/kayako/vs/tidio-chat","about":[{"@id":"https://www.getapp.co.nz/software/8789/kayako#software"},{"@id":"https://www.getapp.co.nz/software/105081/tidio-chat#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/8789/105081/kayako/vs/tidio-chat#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.nz/compare/8789/105081/kayako/vs/tidio-chat#webpage","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.getapp.co.nz/#website"}},{"name":"Kayako","description":"Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako connects the dots between support channels, customer information, and the team, unifying email, social, and live chat conversations together in one tidy place.\n\nHelp customers help themselves through Kayako's help center feature, allowing customers to answer their own questions, quickly and simply. Help center analytics enable users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centers, each with unique content and branding.\n\nKayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps. Users can also bring customer activities from various applications for immediate context.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8681ed44-87a6-4b2f-968a-2ea134eb0dc8.png","url":"https://www.getapp.co.nz/software/8789/kayako","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/8789/kayako#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":176,"ratingValue":4.0},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"Tidio","description":"Tidio is a cloud-based customer support software suite featuring a live chat, help desk ticketing, chatbot automation, and a powerful conversational AI agent. Over 300,000 companies in ecommerce, tech, and service industries use Tidio to deliver faster support, simplify team workflows, and increase sales.\n\nWith Tidio, your team can connect with customers instantly via live chat, set up automated responses to common questions using Flows (rule-based bots), and manage conversations from multiple channels—email, Messenger, Instagram, WhatsApp—all in a single view.\n\nAt the center of it all is Lyro, Tidio’s conversational AI agent for customer service that resolves up to 64% of repetitive customer issues on its own. Lyro instantly learns from your help content to give fast, accurate, and on-brand answers—without inventing information or needing manual setup.\n\nTidio helps businesses scale support and improve revenue. Fewer missed chats, faster responses, and more time for agents to handle what matters most.\n\nTry it free—your first 50 AI-powered chats with Lyro are on the house. No credit card required.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/891d29b1-9ec3-4b53-ac5b-893166a66cf0.jpeg","url":"https://www.getapp.co.nz/software/105081/tidio-chat","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/105081/tidio-chat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":590,"ratingValue":4.7},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"Kayako vs Tidio","position":3,"item":"https://www.getapp.co.nz/compare/8789/105081/kayako/vs/tidio-chat","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/compare/8789/105081/kayako/vs/tidio-chat#breadcrumblist"}]}
</script>