---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Kayako vs Freshdesk. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Kayako vs Freshdesk Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Kayako \<span\>vs\</span\> Freshdesk](https://www.getapp.co.nz/compare/8789/10317/kayako/vs/freshdesk)

# Compare Kayako vs Freshdesk

Canonical: https://www.getapp.co.nz/compare/8789/10317/kayako/vs/freshdesk

> Detailed comparison between Kayako and Freshdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Kayako | Freshdesk |
| **Overall rating** | 4.0/5 | 4.5/5 |
| **Total Reviews** | 176 | 3488 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Kayako

- Asset Tracking
- Chat/Messaging
- Customer Database
- Customisable Branding
- Help Desk Management
- Live Chat
- Monitoring
- Real-Time Chat
- Real-Time Data
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Third-Party Integrations

### Freshdesk

- Automated response
- Automation
- Chat/Messaging
- Cross-system Integration
- Customer Database
- Customisable Branding
- Email
- Escalation Handling
- Live Chat
- Monitoring
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Surveys
- Third-Party Integrations

## Links

- [View Kayako Profile](https://www.getapp.co.nz/software/8789/kayako)
- [View Freshdesk Profile](https://www.getapp.co.nz/software/10317/freshdesk)
- [View Original Comparison](https://www.getapp.co.nz/compare/8789/10317/kayako/vs/freshdesk)

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