---
description: Our free tool can help you get a quick and detailed side-by-side comparison for LiveHelpNow vs Helpshift. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveHelpNow vs Helpshift Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Digital Magazine Software](/directory/162/publishing/software) > [LiveHelpNow \<span\>vs\</span\> Helpshift](https://www.getapp.co.nz/compare/8781/102163/livehelpnow-customer-service-suite/vs/helpshift)

# Compare LiveHelpNow vs Helpshift

Canonical: https://www.getapp.co.nz/compare/8781/102163/livehelpnow-customer-service-suite/vs/helpshift

> Detailed comparison between LiveHelpNow and Helpshift. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveHelpNow | Helpshift |
| **Overall rating** | 4.6/5 | 3.9/5 |
| **Total Reviews** | 72 | 29 |
| **Starting Price** | US$21.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveHelpNow

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- SSL Security
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Helpshift

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- SSL Security
- Screen Sharing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View LiveHelpNow Profile](https://www.getapp.co.nz/software/8781/livehelpnow-customer-service-suite)
- [View Helpshift Profile](https://www.getapp.co.nz/software/102163/helpshift)
- [View Original Comparison](https://www.getapp.co.nz/compare/8781/102163/livehelpnow-customer-service-suite/vs/helpshift)

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