---
description: Our free tool can help you get a quick and detailed side-by-side comparison for CXone Mpower vs AgentAssist. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CXone Mpower vs AgentAssist Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/3707/call-center-workforce-management/software) > [CXone Mpower \<span\>vs\</span\> AgentAssist](https://www.getapp.co.nz/compare/8391/2062194/incontact-call-center-software/vs/agentassist)

# Compare CXone Mpower vs AgentAssist

Canonical: https://www.getapp.co.nz/compare/8391/2062194/incontact-call-center-software/vs/agentassist

> Detailed comparison between CXone Mpower and AgentAssist. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | CXone Mpower | AgentAssist |
| **Overall rating** | 4.2/5 | - |
| **Total Reviews** | 581 | 0 |
| **Starting Price** | US$71.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### CXone Mpower

- Activity Dashboard
- Automatic Call Distribution
- CRM
- Call Monitoring
- Call Scripting
- Call Tracking
- Categorisation/Grouping
- Chat/Messaging
- Communication Management
- Computer Telephony Integration
- Customer Experience Management
- Customer Service Analytics
- Multi-Language
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Reporting & Statistics
- Speech-to-Text Analysis
- Tagging
- Third-Party Integrations

### AgentAssist

- Activity Dashboard
- Automatic Call Distribution
- CRM
- Call Monitoring
- Call Scripting
- Call Tracking
- Categorisation/Grouping
- Chat/Messaging
- Communication Management
- Customer Experience Management
- Customer Service Analytics
- Multi-Language
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Reporting & Statistics
- Speech-to-Text Analysis
- Tagging
- Third-Party Integrations

## Links

- [View CXone Mpower Profile](https://www.getapp.co.nz/software/8391/incontact-call-center-software)
- [View AgentAssist Profile](https://www.getapp.co.nz/software/2062194/agentassist)
- [View Original Comparison](https://www.getapp.co.nz/compare/8391/2062194/incontact-call-center-software/vs/agentassist)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"CXone Mpower vs AgentAssist Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for CXone Mpower vs AgentAssist. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/8391/2062194/incontact-call-center-software/vs/agentassist","about":[{"@id":"https://www.getapp.co.nz/software/8391/incontact-call-center-software#software"},{"@id":"https://www.getapp.co.nz/software/2062194/agentassist#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/8391/2062194/incontact-call-center-software/vs/agentassist#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.nz/compare/8391/2062194/incontact-call-center-software/vs/agentassist#webpage","isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"name":"CXone Mpower","description":"CXone Mpower is a cloud-based platform with native applications for ACD/IVR, omnichannel routing, workforce engagement management, knowledge management, digital and self-service channels, interaction analytics, and AI models for automation and continuous improvement. \n\nWith CXone Mpower, organizations can orchestrate every type of interaction—from voice and digital messaging to chatbots and social media—and deliver AI-driven experiences with Enlighten, proprietary AI developed specifically to optimize CX.\n\nCXone Mpower is a customizable platform with industry-leading CRM integrations, multiple RESTful APIs, SDKs, a development center, DEVone partner program, and the CXexchange marketplace.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e8ee35a-0bdf-41c1-a9a2-ea7716229893.png","url":"https://www.getapp.co.nz/software/8391/incontact-call-center-software","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/8391/incontact-call-center-software#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":581},"offers":{"price":"71","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"name":"AgentAssist","description":"Real-time AgentAssist advises agents in the conversations with pop-up suggestions and alerts, automated lookup functions to deliver quick access to relevant  information and helps making calls compact increasing end-customer satisfaction. Additionally, AgentAssist guides agents to an ideal speech rate and volume, and it provides an automated call wrap up that can significantly reduce the average handling time and give agents a rest between calls. \n\nAgent Assist connects with the PABX and gets the real-time stream of the call, which is then transcribed as the call goes. This is the base of the analysis, once a phrase has been transcribed the system will immediately search for the keywords and phrases related to the programmed KPIs. The real-time transcription is available for supervisors and allows them to read what has happened in the call, while the agent is still in conversation with the customer.\n\nSupervisors can monitor their teams activity in a glimpse of an eye, either if agents are working remotely or not. They can see how many calls have been handled per agents and can play them back or read the transcript at any given moment.\n\nIt allows them to follow calls live, support and guide agents via chat, and even identify when to intervene in calls if necessary through customized alerts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/30c19f7f-7525-462d-93be-edd133d69b99.png","url":"https://www.getapp.co.nz/software/2062194/agentassist","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/2062194/agentassist#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Workforce Management Software","position":2,"item":"/directory/3707/call-center-workforce-management/software","@type":"ListItem"},{"name":"CXone Mpower vs AgentAssist","position":3,"item":"https://www.getapp.co.nz/compare/8391/2062194/incontact-call-center-software/vs/agentassist","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/compare/8391/2062194/incontact-call-center-software/vs/agentassist#breadcrumblist"}]}
</script>