---
description: Our free tool can help you get a quick and detailed side-by-side comparison for LiveChat vs HappyFox Help Desk. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: LiveChat vs HappyFox Help Desk Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [LiveChat \<span\>vs\</span\> HappyFox Help Desk](https://www.getapp.co.nz/compare/8385/90516/livechat/vs/happyfox)

# Compare LiveChat vs HappyFox Help Desk

Canonical: https://www.getapp.co.nz/compare/8385/90516/livechat/vs/happyfox

> Detailed comparison between LiveChat and HappyFox Help Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | HappyFox Help Desk |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 1727 | 93 |
| **Starting Price** | US$25.00 | US$24.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveChat

- AI Summarization
- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Transfers/Routing

### HappyFox Help Desk

- AI Summarization
- API
- Activity Tracking
- Configurable Workflow
- Content Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Task Automation
- Transfers/Routing

## Links

- [View LiveChat Profile](https://www.getapp.co.nz/software/8385/livechat)
- [View HappyFox Help Desk Profile](https://www.getapp.co.nz/software/90516/happyfox)
- [View Original Comparison](https://www.getapp.co.nz/compare/8385/90516/livechat/vs/happyfox)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"LiveChat vs HappyFox Help Desk Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for LiveChat vs HappyFox Help Desk. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/8385/90516/livechat/vs/happyfox","about":[{"@id":"https://www.getapp.co.nz/software/8385/livechat#software"},{"@id":"https://www.getapp.co.nz/software/90516/happyfox#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/8385/90516/livechat/vs/happyfox#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.nz/compare/8385/90516/livechat/vs/happyfox#webpage","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.getapp.co.nz/#website"}},{"name":"LiveChat","description":"LiveChat is an AI-based live chat platform designed to facilitate real time customer communication, support operations, and sales engagement for businesses operating websites and digital storefronts. The platform serves as a comprehensive customer service solution for organizations managing visitor interactions, automating routine inquiries, and delivering immediate assistance across multiple communication channels. The solution targets business to business software as a service companies and ecommerce enterprises seeking to enhance satisfaction metrics and conversion rates through direct engagement capabilities.\n\nThe platform provides communication and engagement tools centered around a customizable chat widget supporting rich message formats such as images, product cards, buttons, and multimedia content. The widget offers multilingual support and can be branded with corporate logos and color schemes to align with existing web designs. Intelligent chat routing directs incoming conversations to agents based on expertise, availability, and predefined rules while queue management handles periods of elevated traffic. Agents can employ predefined responses for common queries, transfer conversations between team members, share files during interactions, and apply tags for conversation organization. Proactive chat invitations trigger automated greetings based on visitor behavior patterns and configurable parameters while pre chat and post chat surveys facilitate feedback collection and satisfaction measurement.\n\nTeam management features include agent grouping by department or function, individual profiles, scheduling tools for availability and shift management, and activity tracking systems that monitor performance metrics. Artificial intelligence automation components allow chatbots to address routine inquiries without human intervention while an integrated assistance feature offers text enhancement suggestions, tag recommendations, and automated summaries to support agent efficiency and consistency. LiveChat's reporting and analytics suite presents chat statistics, satisfaction scores, agent performance data, campaign conversion metrics, engagement levels, staffing predictions derived from traffic patterns, and visitor analytics within a centralized dashboard. Custom report functionality enables organizations to generate analytics tailored to specific operational requirements.\n\nExtensive integration capabilities connect the platform with third party applications and services including customer relationship management systems, help desk tools, ecommerce platforms, marketing solutions, and social media messaging channels. Application programming interface and webhook support allow for custom integrations and specialized workflow automation. Enterprise grade security measures encompass data encryption, compliance features aligned with data protection regulations, and role based access controls for agents and administrators. Native mobile and desktop applications for major operating systems enable conversation management from any location while omnichannel communication capabilities consolidate chat, email, SMS, and social media interactions into a unified interface. LiveChat includes a ticketing system for follow up of unresolved issues, a knowledge base with documentation and guides, and continuous support services to assist with implementation and optimization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fae15a7d-08af-40ca-a09f-6b2258bc8465.png","url":"https://www.getapp.co.nz/software/8385/livechat","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/8385/livechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1727,"ratingValue":4.6},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"HappyFox Help Desk","description":"HappyFox Help Desk is an AI-powered cloud help desk for managing service requests as trackable tickets. Customer service teams can configure it for external support, while an IT, HR, facilities, or operations team can deploy it separately for internal requests. Email, chat, phone, social media, and web-form conversations flow into configurable queues with categories, priorities, statuses, fields, and views.\n\nHappyFox AI provides ticket summaries, response drafts, writing assistance, knowledge recommendations, and urgency signals inside the agent workspace. HappyFox Autopilot provides purpose-built AI Agents that react to ticket events, evaluate context, and take predefined actions. Examples include detecting duplicate tickets, translating messages, identifying unanswered queries, standardizing subjects, notifying teams of escalations, and updating statuses, priorities, tags, or fields. AI Agents can operate in Supervised mode for human approval or Autopilot mode for autonomous execution, with actions recorded in ticket activity logs.\n\nCore platform capabilities include Smart Rules, automatic assignment, SLA policies, escalations, canned actions, scheduled tickets, collision detection, branded portals, knowledge bases, forums, CSAT surveys, reports, and iOS and Android apps. HappyFox connects with 100+ apps, including Salesforce, Slack, Microsoft Teams, RingCentral, and Jira. Administration and security options include role-based permissions, SSO, MFA, IP restrictions, audit logs, encryption, and backups.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/eb8efcdf-51d0-481d-bb9a-822b0d78867d.png","url":"https://www.getapp.co.nz/software/90516/happyfox","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/90516/happyfox#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":93,"ratingValue":4.6},"offers":{"price":"24","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"LiveChat vs HappyFox Help Desk","position":3,"item":"https://www.getapp.co.nz/compare/8385/90516/livechat/vs/happyfox","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/compare/8385/90516/livechat/vs/happyfox#breadcrumblist"}]}
</script>