---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Missive vs Fin. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Missive vs Fin Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Collaboration Software](/directory/335/web-collaboration/software) > [Missive \<span\>vs\</span\> Fin](https://www.getapp.co.nz/compare/2057204/2082142/missive/vs/fin)

# Compare Missive vs Fin

Canonical: https://www.getapp.co.nz/compare/2057204/2082142/missive/vs/fin

> Detailed comparison between Missive and Fin. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Missive | Fin |
| **Overall rating** | 4.9/5 | 4.5/5 |
| **Total Reviews** | 184 | 1153 |
| **Starting Price** | US$14.00 | US$0.99 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Missive

- Activity Dashboard
- Chat/Messaging
- Customer Database
- Customisable Templates
- Lead Management
- Live Chat
- Real-Time Analytics
- Real-Time Chat
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Third-Party Integrations

### Fin

- Activity Dashboard
- Automated response
- Automation
- Chat/Messaging
- Cross-system Integration
- Customer Database
- Email
- Lead Gathering
- Live Chat
- Real-Time Analytics
- Real-Time Chat
- Service Level Agreement (SLA) Management
- Social Media Integration
- Surveys
- Text Bubble Walkthroughs
- Third-Party Integrations
- Voice assistants

## Links

- [View Missive Profile](https://www.getapp.co.nz/software/2057204/missive)
- [View Fin Profile](https://www.getapp.co.nz/software/2082142/fin)
- [View Original Comparison](https://www.getapp.co.nz/compare/2057204/2082142/missive/vs/fin)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Missive vs Fin Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Missive vs Fin. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/2057204/2082142/missive/vs/fin","about":[{"@id":"https://www.getapp.co.nz/software/2057204/missive#software"},{"@id":"https://www.getapp.co.nz/software/2082142/fin#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/2057204/2082142/missive/vs/fin#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/2057204/2082142/missive/vs/fin#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"name":"Missive","description":"Missive is a collaborative email client that adds a shared layer on top of the email you already use. It connects to Gmail, Google Workspace, Outlook, Microsoft 365, and any IMAP or SMTP provider through OAuth or IMAP, so mail stays on your existing server and nothing has to be migrated.\n\nCore functions: shared inboxes with per-user access, conversation assignment with active member and observer roles, internal comments and @mentions inside the thread, real-time collaborative drafting, canned responses, shared labels, snoozing, task lists, and centrally managed team signatures. Rules handle routing and automation with multi-condition triggers. Every action is logged per user with a timestamp, so shared inboxes keep a full audit trail that a shared password never gives you.\n\nChannels: email, SMS, WhatsApp, Instagram, Facebook Messenger, and live chat, all in the same inbox.\n\nAI: a built-in assistant that searches your mail, checks your calendar, looks up contacts, finds canned responses, and drafts replies. AI rules classify, label, and route conversations automatically. You pick the provider (OpenAI, Anthropic, or Google Gemini) and can bring your own API key. Missive does not train models on your data, and none of the providers train on it by default.\n\nIntegrations: HubSpot, Salesforce, Asana, Trello, ClickUp, Todoist, Google Drive, Dropbox, Zoom, Shopify, Dialpad, and Zapier, plus MCP connections to Notion, Linear, Attio, HubSpot, and Stripe. A REST API and webhooks cover custom channels and internal workflows.\n\nSecurity: SOC 2 Type II, audited by an independent third-party CPA. GDPR compliant with a published DPA and subprocessor list. Data encrypted at rest and in transit. Missive passes Google's yearly OAuth API security assessment. Two-factor authentication is on every plan; SAML 2.0 SSO with enforcement (Okta, Azure AD, Google Workspace, OneLogin) is on Business. Read trackers and 1x1 tracking pixels are blocked by default. Data export is self-serve and account deletion is complete within 30 days, satisfying GDPR Article 17. Hosted on AWS us-east-1. Missive is not HIPAA compliant and does not sign BAAs.\n\nAvailable on web, desktop, iOS, and Android. Trusted by 6,000+ businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e5f2ab82-8c33-4df2-b820-a78e3d997f0f.png","url":"https://www.getapp.co.nz/software/2057204/missive","@id":"https://www.getapp.co.nz/software/2057204/missive#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":184,"ratingValue":4.9},"offers":{"price":"14","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Chrome, Android, Platform ios, Platform ipad"},{"name":"Fin","description":"Fin is an AI Agent that helps CX teams deliver instant, accurate, &amp; personalized experiences on any channel, in over 45 languages, 24/7.\n\nIt is the highest-performing customer agent on the market, resolving 76% of queries on average across 12K+ customers, including highly complex, multi-step cases like refunds, account changes, or subscription issues.\n\nFin connects into business systems, pulls customer data, and takes action in those systems – automatically resolving queries without needing a human. If Fin can’t answer the question or it has explicit guidance not to, it hands off to a human in whatever help desk they’re working in.\n\nIt runs on all the channels you engage with customers on: voice, email, chat, WhatsApp, SMS, social, Slack, Discord, and more. It delivers the same personalized, context-rich experience regardless of where the conversation is happening.\n\nWorks across the entire customer journey:\n\nFin is a single Agent that understands the entire customer context and history, can build a relationship with customers over time, and can transition from one use case to another – from service to sales to ecommerce – without the customer even realizing the change. The Fin family of agent roles include:\n- Fin for Service resolves customers queries and automates support processes end-to-end.\n- Fin for Sales answers product discovery questions, qualifies inbound leads, and books appointments for your sales team or guides those leads to a self-service flow.\n- Fin for Ecommerce answers questions as customers shop, recommends exactly the right product, and guides them through checkout.\n\nWhat makes Fin different:\n\n- Industry-leading performance: Fin resolves 76% of cases on average across 12,000+ customers, with many customers seeing resolution rates of over 90%. This is because Fin is powered by Apex, our proprietary models that are purpose-built for CX. Fin Apex 1.0 outperforms generic frontier models, with a 2.8% higher resolution rate and 65% fewer hallucinations on average when compared to frontier models.\n- Easy-to-launch and optimize: Fin is fast to set up and easy for anyone on your team to configure without the need for technical resources. Teams go live in days, see value quickly, and are able to continuously and easily improve Fin themselves.\n- One platform across AI &amp; human agents: Fin is natively integrated with Intercom, but also integrates seamlessly with almost any helpdesk. This means you can manage your human team and Fin in one place, without ever having to migrate off your system of record or change your workflows.\n- An agent for customer operations: Operator is an internal agent that helps CX leaders spot problems, find opportunities to improve, and act on them. You can optimize Fin agentically and without the manual lift.\n- Full trust and control: Fin is the only AI Agent that gives you complete control over how it performs. You can configure tone, behavior, and knowledge without any technical resources. And it has a full observability and testing suite, so you can deploy changes with confidence and trust what is going live to customers.\n- One agent for the whole lifecycle: Fin is a single Customer Agent, working across the entire customer lifecycle to help sell, onboard, and deliver excellent service. All on the same shared context, history, and guidance.\n- The most experienced partner: Fin combines 15+ years experience in CX with a 60+ person cutting-edge AI team. We partner with customers for the long-term and have developed the Blueprint for success based on our own experience using Fin.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cd49e4b3-af40-4e55-a9f5-f9798ccee495.png","url":"https://www.getapp.co.nz/software/2082142/fin","@id":"https://www.getapp.co.nz/software/2082142/fin#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1153,"ratingValue":4.5},"offers":{"price":"0.99","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.co.nz/compare/2057204/2082142/missive/vs/fin#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Collaboration Software","position":2,"item":"/directory/335/web-collaboration/software","@type":"ListItem"},{"name":"Missive vs Fin","position":3,"item":"https://www.getapp.co.nz/compare/2057204/2082142/missive/vs/fin","@type":"ListItem"}]}]}
</script>
