---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Hiver vs JIRA Service Management. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hiver vs JIRA Service Management Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Hiver \<span\>vs\</span\> JIRA Service Management](https://www.getapp.co.nz/compare/20502/91811/hiver/vs/jira-service-management)

# Compare Hiver vs JIRA Service Management

Canonical: https://www.getapp.co.nz/compare/20502/91811/hiver/vs/jira-service-management

> Detailed comparison between Hiver and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Hiver | JIRA Service Management |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 148 | 770 |
| **Starting Price** | US$55.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Hiver

- Activity Tracking
- Analytics
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- IT Incident Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Routing
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### JIRA Service Management

- Activity Tracking
- Analytics
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- Help Desk Management
- IT Incident Management
- Monitoring
- Multi-Channel Communication
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Reporting
- Routing
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Hiver Profile](https://www.getapp.co.nz/software/20502/hiver)
- [View JIRA Service Management Profile](https://www.getapp.co.nz/software/91811/jira-service-management)
- [View Original Comparison](https://www.getapp.co.nz/compare/20502/91811/hiver/vs/jira-service-management)

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