---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Hiver vs Google Workspace. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Hiver vs Google Workspace Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Hiver \<span\>vs\</span\> Google Workspace](https://www.getapp.co.nz/compare/20502/90761/hiver/vs/google-apps-for-business)

# Compare Hiver vs Google Workspace

Canonical: https://www.getapp.co.nz/compare/20502/90761/hiver/vs/google-apps-for-business

> Detailed comparison between Hiver and Google Workspace. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Hiver | Google Workspace |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 146 | 17483 |
| **Starting Price** | US$55.00 | US$7.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Hiver

- Activity Tracking
- Chat/Messaging
- Customisable Templates
- Email Management
- Email Monitoring
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Process/Workflow Automation
- Project Management
- Real Time Editing
- Real-Time Chat
- Real-Time Reporting
- Reminders
- Routing
- SSL Security
- Shared Inboxes
- Surveys & Feedback

### Google Workspace

- Activity Tracking
- Chat/Messaging
- Customisable Templates
- Email Management
- Email Monitoring
- Full Text Search
- Live Chat
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Process/Workflow Automation
- Project Management
- Real Time Editing
- Real-Time Chat
- Real-Time Reporting
- Reminders
- Routing
- SSL Security
- Shared Inboxes
- Surveys & Feedback

## Links

- [View Hiver Profile](https://www.getapp.co.nz/software/20502/hiver)
- [View Google Workspace Profile](https://www.getapp.co.nz/software/90761/google-apps-for-business)
- [View Original Comparison](https://www.getapp.co.nz/compare/20502/90761/hiver/vs/google-apps-for-business)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Hiver vs Google Workspace Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Hiver vs Google Workspace. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/20502/90761/hiver/vs/google-apps-for-business","about":[{"@id":"https://www.getapp.co.nz/software/20502/hiver#software"},{"@id":"https://www.getapp.co.nz/software/90761/google-apps-for-business#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/20502/90761/hiver/vs/google-apps-for-business#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/20502/90761/hiver/vs/google-apps-for-business#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"name":"Hiver","description":"Hiver is a modern, AI customer service platform designed for sleek, fast-moving teams. It rejects the false trade-off that power must mean complexity, and that an intuitive experience must mean limited capabilities. With Hiver, you get the complete depth of a full-fledged help desk, but packaged in a familiar interface that makes it extremely easy to set up and effortless to navigate.\n\nAll customer channels - including email, live chat, WhatsApp, voice, SMS, and social media - are available in a panel on the left-hand side. From here, teams can quickly access each channel, view the status of every query, and track the number of open, pending, or resolved tickets at a glance.\n\nHiver’s key features include:\n\nOmnichannel Shared Inbox - Manage customer conversations from email, live chat, WhatsApp, voice, SMS, and social media - all in one inbox. Teams can view the status of each ticket (open, pending, or closed) and respond without switching tabs.\n\n\nAI Copilot - Get smart reply suggestions, tone improvements, and rephrased drafts — all based on past conversations, internal docs, and knowledge base articles. Helps agents respond faster and more accurately.\n\n\nAI Agents - Automate routine tasks like replying to FAQs, sending follow-ups, tagging and routing tickets, or even closing thank-you messages. AI Agents reduce manual effort and keep workflows moving.\n\n\nAI Insights - Spot trends, delays, or customer risks early with insights drawn from conversation data. Predictive models highlight patterns so teams can act faster and improve continuously.\n\n\nWorkflow Automation - Assign tickets based on agent skills, availability, or in round-robin order. Set up rules to auto-tag, prioritize, or escalate queries - reducing the need for manual triage.\n\n\nInternal Collaboration - Collaborate directly on tickets using private notes and @mentions - no need for Slack or messy email threads. Co-author replies with shared drafts and avoid duplicate responses with collision detection.\n\n\nKnowledge Base - Build help articles for both customers and internal teams. Embed articles in chat or portals to improve self-service and reduce ticket volume.\n\n\nCustomer Feedback (CSAT) - Send customizable surveys at any point in the support journey. Capture feedback in real time to measure satisfaction and identify areas to improve.\n\n\nReports &amp; Dashboards - Track key metrics like resolution time, agent performance, CSAT scores, and ticket volume. Create custom dashboards for deeper visibility.\nHiver AI being embedded across all parts of the customer support journey - triage, resolution, and insights, and the easy-to-use interface are definitely two characteristics that make the tool so capable. But Hiver also prioritises customer support. You get 24x7 human-led support over email and chat, across all of Hiver’s plans (including the free one). So help is always right around the corner in case you run into any trouble with the product.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6ddd5c10-de35-43ad-8946-82a9d83e9641.png","url":"https://www.getapp.co.nz/software/20502/hiver","@id":"https://www.getapp.co.nz/software/20502/hiver#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":146},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios"},{"name":"Google Workspace","description":"Google Workspace combines all of the familiar productivity and collaboration tools by Google and combines them in an all-in-one suite for universal access across teams. The list of apps comprise: Gmail, Hangouts, Calendar, Google+, Drive, Sites, along with Google Docs, Sheets, Forms and Slides. Google Workspace also offers governance for these apps through Google Admin Console and Google Vault.\n\nGoogle Admin Console allows businesses to add users, manage devices and configure security settings for their data. Administrators can add and remove users, set up groups, and add verification steps and single sign on (SSO) all from a single console. This feature also includes mobile device management to facilitate BYOD and with the ability to implement security policies on iOS and Android devices. Google Vault allows users to archive, search and export on the company email and on-the-record chats for reporting and auditing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f463db06-b74a-4207-ab85-d75da8ba6159.png","url":"https://www.getapp.co.nz/software/90761/google-apps-for-business","@id":"https://www.getapp.co.nz/software/90761/google-apps-for-business#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":17483},"offers":{"price":"7","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.nz/compare/20502/90761/hiver/vs/google-apps-for-business#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"Hiver vs Google Workspace","position":3,"item":"https://www.getapp.co.nz/compare/20502/90761/hiver/vs/google-apps-for-business","@type":"ListItem"}]}]}
</script>