---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Exotel vs Knowlarity. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Exotel vs Knowlarity Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/935/call-recording/software) > [Exotel \<span\>vs\</span\> Knowlarity](https://www.getapp.co.nz/compare/2049507/2053490/exotel/vs/knowlarity)

# Compare Exotel vs Knowlarity

Canonical: https://www.getapp.co.nz/compare/2049507/2053490/exotel/vs/knowlarity

> Detailed comparison between Exotel and Knowlarity. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Exotel | Knowlarity |
| **Overall rating** | 4.3/5 | 4.0/5 |
| **Total Reviews** | 69 | 5 |
| **Starting Price** | US$200.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | Webinars, Documentation, Videos | Documentation, Videos |

## Key features

### Exotel

- API
- Auto-Dialer
- CRM
- Call Centre Management
- Call Monitoring
- Call Routing
- Call Tagging
- Call Tracking
- Chat/Messaging
- Live Chat
- On-Demand Recording
- Performance Metrics
- Predictive Dialer
- Queue Management
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Recording
- Reporting & Statistics
- SMS Messaging

### Knowlarity

- API
- Auto-Dialer
- CRM
- Call Centre Management
- Call Monitoring
- Call Routing
- Call Tagging
- Call Tracking
- Chat/Messaging
- Live Chat
- On-Demand Recording
- Performance Metrics
- Predictive Dialer
- Queue Management
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Recording
- Reporting & Statistics
- SMS Messaging

## Links

- [View Exotel Profile](https://www.getapp.co.nz/software/2049507/exotel)
- [View Knowlarity Profile](https://www.getapp.co.nz/software/2053490/knowlarity)
- [View Original Comparison](https://www.getapp.co.nz/compare/2049507/2053490/exotel/vs/knowlarity)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Exotel vs Knowlarity Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Exotel vs Knowlarity. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/2049507/2053490/exotel/vs/knowlarity","about":[{"@id":"https://www.getapp.co.nz/software/2049507/exotel#software"},{"@id":"https://www.getapp.co.nz/software/2053490/knowlarity#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/2049507/2053490/exotel/vs/knowlarity#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/2049507/2053490/exotel/vs/knowlarity#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"name":"Exotel","description":"As the emerging market’s leading full-stack customer engagement platform, Exotel delivers an industry-leading customer communication stack for distributed customer-facing teams to utilise and deliver unparalleled customer experiences.\n\nExotel now allows you to contextualise single customer conversations across multiple channels through a single API framework to improve customer experience metrics. It does this through its suite of cloud communication, business SMS, remote contact centres, and conversational AI capabilities. Through this architecture, businesses can embed multiple channels with digital mediums - from apps to web UI &amp; desktop - to offer accelerated, contextual, and intelligent conversations. \n\nFrom a customer communication solution, Exotel has evolved into a full-stack engagement platform through it's recent merger with Ameyo, a leading omnichannel contact center, and the acquisition of Cogno AI, a conversational AI platform. \n\nBusinesses can now have up-to-date customer context even when customers change channels during their interactions across, say the lifecycle of a support ticket, deliver lesser wait times with handy automation responding to FAQ-level queries, predict and respond to customer queries with conversational intelligence, and even triage customer queries automatically based on urgency or priority using sentiment analysis.\n\nExotel’s key capabilities range from remote contact center solutions, multi-level IVR, end-to-end call management, conversational AI, lead management for marketplaces, to listen-whisper-barge for supervisors. Additionally, its cloud communications solution can easily integrate into your enterprise stack, helpdesk or CRM software so you can unify insights and create a single source of truth. \n\nThese are Exotel's top products:\n\n• Omnichannel Contact Centre Software: Efficiently and intelligently route &amp; manage calls even in high-volume periods, maintain customer context across communication channels, automate routine responses, and measure call performance across inbound or outbound calls.\n\n• Lead Assist: Mask contact details of drivers or delivery agents and customers when they interact. Cut expenses by managing call volume with a large pool of virtual numbers without having to rent even one.\n\n• Business SMS &amp; Authentication: Reduce latency with industry-leading delivery rates at competitive prices. With just a few clicks, schedule business SMS updates to your leads and customers globally. Also, move beyond two-factor authentication modes and switch to nOTP – a zero-touch, and fully secure authentication mode, patented by Exotel. \n\n• Conversational AI: Fill conversational gaps where traditional or even new-age channels cannot fill. Get multi-pronged benefits with chatbot and live chat capabilities: reduce response turnaround time, automate less-complex queries, have smooth bot-agent handoffs and offer AI insights for personalised engagement.\n\n• Field Workforce Management Solution: Handle and streamline field operations from anywhere with an easy, yet powerful communication solution. Generate actionable insights to improve performance over time. \n\n• VoIP Phone System: Make calls directly over the internet using all standard protocols that come with Exotel's platform. Also, comply with regional regulations on VoIP and further manage your communication expenses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f0eb8687-11f5-4344-86c1-59ea5ab5a2df.png","url":"https://www.getapp.co.nz/software/2049507/exotel","@id":"https://www.getapp.co.nz/software/2049507/exotel#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":69},"offers":{"price":"200","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Knowlarity","description":"Knowlarity is a leading cloud communication company that offers scalable &amp; robust Cloud-based business communication solutions built to cater to every business vertical. Its intuitive solutions in voice, video, and AI are leveraged by top companies.\n\nThe cloud communication solutions enable businesses to work on an effective communication network via cloud solutions such as click-to-call, number masking, multi-level IVR system, toll-free number, AI-powered speech analytics, chatbots/voicebots, WhatsApp business API, and more. \n\nKnowlarity’s cloud communication technology is leveraged by companies across industries. Top Companies in BFSI, IT, edutech, automobile, logistics, eCommerce, healthcare sector, facilitate business communication and optimize operations by integrating Knowlarity solutions with their CRM software. Processes like customer support, remote work, lead generation, delivery, and marketing efforts are streamlined on a unified platform.\n\n\nKnowlarity cloud contact center ensures a seamless customer experience with minimal investment to streamline complex business communication on a robust cloud-based call center Solution. With an easy-to-integrate cloud platform, businesses gain deeper valuable insights into everyday customer conversations.\n\nIts virtual number is a cloud-based number used for routing incoming customer calls to the preferred agents as per customer queries. Businesses can use local, toll-free, and international virtual business numbers to expand their market reach. \n\nKnowlarity offers Interactive voice response (IVR) technology that lets businesses automate customer interactions in both inbound and outbound calls via pre-recorded voice messages &amp; text-to-speech technology. It works on DTMF input done by the customer. With IVR, you can interact with callers and route calls to agents when required.\n\nIts conversational AI-powered Bots let you do more than just converse. Automate conversations for support, lead generation, and more with chatbots and voicebots. Built to give omnichannel experience through Website, WhatsApp, and virtual assistant AI-technologies like Google Assistant and Alexa.\n\nIts speech analytics platform lets you build an easy-to-use application and helps you get closer to your customer intent empathy basis sentiment analysis. Analyze phone calls quickly and accurately through speech to text transcription.\n\nThe WhatsApp Business API lets enterprises communicate with their customers on WhatsApp to drive engagement for sales, support, and more. \n\nYou can also build a next-gen custom video experience within a website/app with video APIs and SDKs. It helps businesses serve many purposes like client meetings, consultations, remote work, and more. Access video recordings and analyze meetings to learn more about your customers.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d03bee6c-b0b1-4748-8675-5ca4734f2f47.png","url":"https://www.getapp.co.nz/software/2053490/knowlarity","@id":"https://www.getapp.co.nz/software/2053490/knowlarity#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":5},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@id":"https://www.getapp.co.nz/compare/2049507/2053490/exotel/vs/knowlarity#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Recording Software","position":2,"item":"/directory/935/call-recording/software","@type":"ListItem"},{"name":"Exotel vs Knowlarity","position":3,"item":"https://www.getapp.co.nz/compare/2049507/2053490/exotel/vs/knowlarity","@type":"ListItem"}]}]}
</script>