---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Exotel vs MyOperator. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Exotel vs MyOperator Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Recording Software](/directory/935/call-recording/software) > [Exotel \<span\>vs\</span\> MyOperator](https://www.getapp.co.nz/compare/2049507/2050887/exotel/vs/myoperator)

# Compare Exotel vs MyOperator

Canonical: https://www.getapp.co.nz/compare/2049507/2050887/exotel/vs/myoperator

> Detailed comparison between Exotel and MyOperator. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Exotel | MyOperator |
| **Overall rating** | 4.3/5 | 4.2/5 |
| **Total Reviews** | 69 | 69 |
| **Starting Price** | US$200.00 | ₹15,000.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Exotel

- API
- Auto-Dialer
- CRM
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Contact Management
- IVR
- Monitoring
- Multi-Channel Communication
- Predictive Dialer
- Recording
- Reporting/Analytics
- VoIP Connection

### MyOperator

- API
- Auto-Dialer
- CRM
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Caller ID
- Campaign Management
- Chat/Messaging
- Chatbot
- Contact Management
- IVR
- Monitoring
- Multi-Channel Communication
- Predictive Dialer
- Recording
- Reporting/Analytics
- VoIP Connection

## Links

- [View Exotel Profile](https://www.getapp.co.nz/software/2049507/exotel)
- [View MyOperator Profile](https://www.getapp.co.nz/software/2050887/myoperator)
- [View Original Comparison](https://www.getapp.co.nz/compare/2049507/2050887/exotel/vs/myoperator)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Exotel vs MyOperator Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Exotel vs MyOperator. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/2049507/2050887/exotel/vs/myoperator","about":[{"@id":"https://www.getapp.co.nz/software/2049507/exotel#software"},{"@id":"https://www.getapp.co.nz/software/2050887/myoperator#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/2049507/2050887/exotel/vs/myoperator#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/2049507/2050887/exotel/vs/myoperator#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.getapp.co.nz/#website"}},{"name":"Exotel","description":"As the emerging market’s leading full-stack customer engagement platform, Exotel delivers an industry-leading customer communication stack for distributed customer-facing teams to utilise and deliver unparalleled customer experiences.\n\nExotel now allows you to contextualise single customer conversations across multiple channels through a single API framework to improve customer experience metrics. It does this through its suite of cloud communication, business SMS, remote contact centres, and conversational AI capabilities. Through this architecture, businesses can embed multiple channels with digital mediums - from apps to web UI &amp; desktop - to offer accelerated, contextual, and intelligent conversations. \n\nFrom a customer communication solution, Exotel has evolved into a full-stack engagement platform through it's recent merger with Ameyo, a leading omnichannel contact center, and the acquisition of Cogno AI, a conversational AI platform. \n\nBusinesses can now have up-to-date customer context even when customers change channels during their interactions across, say the lifecycle of a support ticket, deliver lesser wait times with handy automation responding to FAQ-level queries, predict and respond to customer queries with conversational intelligence, and even triage customer queries automatically based on urgency or priority using sentiment analysis.\n\nExotel’s key capabilities range from remote contact center solutions, multi-level IVR, end-to-end call management, conversational AI, lead management for marketplaces, to listen-whisper-barge for supervisors. Additionally, its cloud communications solution can easily integrate into your enterprise stack, helpdesk or CRM software so you can unify insights and create a single source of truth. \n\nThese are Exotel's top products:\n\n• Omnichannel Contact Centre Software: Efficiently and intelligently route &amp; manage calls even in high-volume periods, maintain customer context across communication channels, automate routine responses, and measure call performance across inbound or outbound calls.\n\n• Lead Assist: Mask contact details of drivers or delivery agents and customers when they interact. Cut expenses by managing call volume with a large pool of virtual numbers without having to rent even one.\n\n• Business SMS &amp; Authentication: Reduce latency with industry-leading delivery rates at competitive prices. With just a few clicks, schedule business SMS updates to your leads and customers globally. Also, move beyond two-factor authentication modes and switch to nOTP – a zero-touch, and fully secure authentication mode, patented by Exotel. \n\n• Conversational AI: Fill conversational gaps where traditional or even new-age channels cannot fill. Get multi-pronged benefits with chatbot and live chat capabilities: reduce response turnaround time, automate less-complex queries, have smooth bot-agent handoffs and offer AI insights for personalised engagement.\n\n• Field Workforce Management Solution: Handle and streamline field operations from anywhere with an easy, yet powerful communication solution. Generate actionable insights to improve performance over time. \n\n• VoIP Phone System: Make calls directly over the internet using all standard protocols that come with Exotel's platform. Also, comply with regional regulations on VoIP and further manage your communication expenses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f0eb8687-11f5-4344-86c1-59ea5ab5a2df.png","url":"https://www.getapp.co.nz/software/2049507/exotel","@id":"https://www.getapp.co.nz/software/2049507/exotel#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":69,"ratingValue":4.3},"offers":{"price":"200","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"MyOperator","description":"MyOperator is a cloud-based business communication platform that consolidates inbound and outbound call management, WhatsApp messaging, and AI-powered virtual assistants into a single interface. Designed for businesses of all sizes across industries such as retail, healthcare, education, and logistics, MyOperator supports multi-channel customer engagement without requiring on-premise infrastructure. Core capabilities include IVR configuration, call routing, call recording, real-time analytics, and agent performance tracking, all accessible through a centralized dashboard.\n\nMyOperator extends beyond voice communication by integrating WhatsApp Business API support and AI bots, allowing teams to handle customer interactions across channels from one platform. Campaign management tools support outbound calling and messaging workflows, while CRM integrations connect communication data with existing business systems. Role-based access controls and detailed reporting give managers visibility into team activity and customer interaction history, supporting data-driven decisions across customer-facing operations.","image":"https://images.g2crowd.com/display-layer-screenshots/50764/f7ab21eee7c1d14d95fd23ab25a6ac04a38370bc68787325079df37de346f85c.webp","url":"https://www.getapp.co.nz/software/2050887/myoperator","@id":"https://www.getapp.co.nz/software/2050887/myoperator#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":69,"ratingValue":4.2},"offers":{"price":"15000","@type":"Offer","priceCurrency":"INR"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@id":"https://www.getapp.co.nz/compare/2049507/2050887/exotel/vs/myoperator#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Recording Software","position":2,"item":"/directory/935/call-recording/software","@type":"ListItem"},{"name":"Exotel vs MyOperator","position":3,"item":"https://www.getapp.co.nz/compare/2049507/2050887/exotel/vs/myoperator","@type":"ListItem"}]}]}
</script>