---
description: Our free tool can help you get a quick and detailed side-by-side comparison for BMC Helix ITSM vs Proactivanet. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: BMC Helix ITSM vs Proactivanet Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [BMC Helix ITSM \<span\>vs\</span\> Proactivanet](https://www.getapp.co.nz/compare/2048245/2063855/bmc-helix-itsm/vs/proactivanet)

# Compare BMC Helix ITSM vs Proactivanet

Canonical: https://www.getapp.co.nz/compare/2048245/2063855/bmc-helix-itsm/vs/proactivanet

> Detailed comparison between BMC Helix ITSM and Proactivanet. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | BMC Helix ITSM | Proactivanet |
| **Overall rating** | 4.1/5 | 4.8/5 |
| **Total Reviews** | 115 | 52 |
| **Starting Price** | - | €1.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### BMC Helix ITSM

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Asset Tracking
- Change Management
- Configuration Management
- Dashboard
- Help Desk Management
- Incident Management
- Problem Management
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking

### Proactivanet

- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Asset Tracking
- Capacity Management
- Change Management
- Chat/Messaging
- Configuration Management
- Customisable Templates
- Help Desk Management
- Incident Management
- Problem Management
- Service Catalog
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Workflow Management

## Links

- [View BMC Helix ITSM Profile](https://www.getapp.co.nz/software/2048245/bmc-helix-itsm)
- [View Proactivanet Profile](https://www.getapp.co.nz/software/2063855/proactivanet)
- [View Original Comparison](https://www.getapp.co.nz/compare/2048245/2063855/bmc-helix-itsm/vs/proactivanet)

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