---
description: Our free tool can help you get a quick and detailed side-by-side comparison for EcholoN vs Infraon Infinity. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: EcholoN vs Infraon Infinity Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems](/directory/3479/it-ticketing-systems/software) > [EcholoN \<span\>vs\</span\> Infraon Infinity](https://www.getapp.co.nz/compare/164895/2069350/echolon/vs/infraon-infinity)

# Compare EcholoN vs Infraon Infinity

Canonical: https://www.getapp.co.nz/compare/164895/2069350/echolon/vs/infraon-infinity

> Detailed comparison between EcholoN and Infraon Infinity. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | EcholoN | Infraon Infinity |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 35 | 1 |
| **Starting Price** | US$5,500.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### EcholoN

- API
- Activity Tracking
- Asset Tracking
- Collaboration Tools
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Help Desk Management
- Incident Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### Infraon Infinity

- API
- Activity Tracking
- Asset Tracking
- Collaboration Tools
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Email Management
- Email Templates
- Help Desk Management
- Incident Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Reporting/Analytics
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View EcholoN Profile](https://www.getapp.co.nz/software/164895/echolon)
- [View Infraon Infinity Profile](https://www.getapp.co.nz/software/2069350/infraon-infinity)
- [View Original Comparison](https://www.getapp.co.nz/compare/164895/2069350/echolon/vs/infraon-infinity)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"EcholoN vs Infraon Infinity Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for EcholoN vs Infraon Infinity. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/164895/2069350/echolon/vs/infraon-infinity","about":[{"@id":"https://www.getapp.co.nz/software/164895/echolon#software"},{"@id":"https://www.getapp.co.nz/software/2069350/infraon-infinity#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/164895/2069350/echolon/vs/infraon-infinity#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.nz/compare/164895/2069350/echolon/vs/infraon-infinity#webpage","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.getapp.co.nz/#website"}},{"name":"EcholoN","description":"EcholoN is an Enterprise Service Management (ESM) and IT Service Management (ITSM) platform for managing service, support and cross-departmental business processes in one configurable environment. Developed by mIT solutions GmbH in Germany, EcholoN combines standardized service management capabilities with an integrated Enterprise Application Framework for individual applications and workflows.\n\nThe platform supports Service Desk, Help Desk, Incident Management, Service Request Management, Problem Management, Change Management, CMDB, IT Asset Management, Knowledge Management, Self-Service, Service Catalog, SLA Management and workflow automation. Organizations can use EcholoN to standardize service processes, improve transparency and connect IT with other departments on one shared platform.\n\nBeyond ITSM, EcholoN supports Enterprise Service Management scenarios such as customer service, technical field service, quality management and other internal service and business processes. Instead of introducing separate software for every department, organizations can model different service domains within the same platform and connect data, responsibilities and workflows across teams.\n\nEcholoN also includes Field Service Management capabilities for planning, coordinating and documenting technical service operations. Dispatchers can manage service orders, technicians, customers, locations, assets, priorities and SLAs. Mobile access enables field staff to view assignments and document work, times, materials, notes and service activities directly on site.\n\nA key differentiator is the integrated Enterprise Application Framework. It enables organizations to configure and extend EcholoN with company-specific applications, forms, data structures, roles, workflows, business rules and process logic. Standard processes can be adapted to individual requirements, while additional digital workflows can be implemented without introducing another isolated application.\n\nWorkflow automation supports assignments, approvals, escalations, notifications and recurring process steps. Dashboards and reporting provide visibility into service quality, workloads, SLA performance and operational processes. Integrated CMDB and asset management connect users, organizations, devices, services, configuration items and related records, giving service teams additional context for incidents, requests, changes and other processes.\n\nKnowledge management and self-service capabilities help make information, solutions, FAQs and service offerings available to employees, customers and support teams. This can reduce recurring requests and improve the consistency of service delivery.\n\nEcholoN is designed for mid-sized organizations and enterprises that need more than basic ticketing and want to combine ITSM, Enterprise Service Management, Field Service Management and individual workflow applications on one scalable platform. Depending on requirements, EcholoN can be deployed on-premises, in the cloud/SaaS or as a managed service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b2b6abab-6bf4-402e-9431-bd1470fda107.jpeg","url":"https://www.getapp.co.nz/software/164895/echolon","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/164895/echolon#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":35,"ratingValue":4.7},"offers":{"price":"5500","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Platform ios, Platform ipad"},{"name":"Infraon Infinity","description":"Infraon Infinity is an integrated platform that helps organizations ensure scalability with IT infrastructure efficiency and customer success. It empowers users to begin with smaller deployments and expand seamlessly. Administrators can establish an IT infrastructure and customer ecosystem that provides valuable insights for reducing noise, remediation, and predictive analysis.\n \nIts key features include event management, remote event data access, publication, automated workflows, event detection, customizable reporting, hardware &amp; software asset management, noise reduction, incident &amp; fault management, and request and change management with automated remediation. It allows users to perform automated root cause analysis for issue resolution and dependency identification, handle IT issues in real-time, and configure alerts for timely corrective actions. \n\nInfraon Infinity provides users with comprehensive event visibility into multi-vendor ecosystems, prebuilt workflows to convert faults into incidents for effective resolution, and integrated ticketing for asset support, including self-service options. It offers a centralized command center for remote IT, non-IT, and fixed asset lifecycle management. It helps users with accelerated stock and inventory management for asset ROI, availability, and tracking with procurement, status, and geo-map views. \n\nBusinesses can gain real-time insights into vendor performance and SLA management, streamline end-to-end tasks with automation accelerators, streamline IT and non-IT SLAs for optimal performance, and monitor real-time service/process availability and performance. It provides integrated ticketing with multi-channel support and chatbot capabilities. Additionally, it helps users monitor automation metrics with a KPI-focused dashboard. \n\nInfraon Infinity offers collaborative support with ticket visibility and multiple team synchronization, appointment setup and live updates, SLA management and performance evaluation from a unified location, and insights-driven reporting for informed decision-making. Users can post and track answers to frequently asked questions and utilize search capabilities for resource location.  \n\nIts automated network topology for device mapping and performance monitoring helps organizations gain insights on network device mapping and performance for graphical views and proactive troubleshooting via automated discovery and rule engines. Infraon Infinity also provides application monitoring for databases, web servers, and exchange servers.","url":"https://www.getapp.co.nz/software/2069350/infraon-infinity","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/2069350/infraon-infinity#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1,"ratingValue":5.0},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"IT Ticketing Systems","position":2,"item":"/directory/3479/it-ticketing-systems/software","@type":"ListItem"},{"name":"EcholoN vs Infraon Infinity","position":3,"item":"https://www.getapp.co.nz/compare/164895/2069350/echolon/vs/infraon-infinity","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/compare/164895/2069350/echolon/vs/infraon-infinity#breadcrumblist"}]}
</script>
