Fonvirtual Virtual PBX vs MaxContact
Overview
Fonvirtual virtual PBX is a business telephone system that helps companies manage internal and external voice, video, or chat- based communications. The platform allows users to create custom greeting messages to automatically redirect clients to the right agent based on specific requirements.
Fonvirtual virtual PBX is a business telephone system that helps companies manage internal and external voice, video, or chat- based communications....
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100% UK based team.
MaxContact is a leading cloud-based contact centre solution provider, best for 10 - 1000 users plus. With unrivalled technology and a fantastic 100%...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Images
No images available
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.7/5Features
4.7/5Customer Service
4.6/5Value for Money
4.7/5Features
Total features 49
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio Capture
- Audio/Video Conferencing
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Blended Call Centre
- Budgeting/Forecasting
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Categorisation/Grouping
- Chat Transcript
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customisable Reports
- Customizable Caller ID
- Dashboard
- Data Import/Export
- Data Security
- Email Management
- Employee Database
- Employee Scheduling
- Feedback Management
- File Sharing
- File Transfer
- For Call Centres
- IVR/Voice Recognition
- Inbound Call Centre
- Integrations Management
- Interaction Tracking
- Labor Forecasting
- Language Detection
- Lead Capture
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Natural Language Processing
- Negative Feedback Management
- On-Demand Recording
- Online Time Clock
- Outbound Call Centre
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Monitoring
- Real-Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SMS Messaging
- Sales Trend Analysis
- Scheduled Recording
- Scheduling
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Spam Blocker
- Speech-to-Text Analysis
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Time Off Management
- Timesheet Management
- Unified Communications
- Variable Workforce
- Video Call Recording
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customisation
- Voice Mail
- Workflow Management
- Workforce Management
Total features 113
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Answering Machine Detection
- Archiving & Retention
- Audio Capture
- Audio/Video Conferencing
- Auto-Dialer
- Automated Routing
- Automated Scheduling
- Automatic Call Distribution
- Automatic Outbound Dialer
- Automatic Transcription
- Blended Call Centre
- Budgeting/Forecasting
- CRM
- Call Centre Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scheduling
- Call Scripting
- Call Tracking
- Call Transfer
- Callback Scheduling
- Caller ID
- Caller Profiles
- Campaign Management
- Campaign Specific Caller ID
- Categorisation/Grouping
- Chat Transcript
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Compliance Management
- Compliance Tracking
- Computer Telephony Integration
- Contact Database
- Contact Management
- Customer Database
- Customer Experience Management
- Customisable Reports
- Customizable Caller ID
- Dashboard
- Data Import/Export
- Data Security
- Email Management
- Employee Database
- Employee Scheduling
- Feedback Management
- File Sharing
- File Transfer
- For Call Centres
- IVR/Voice Recognition
- Inbound Call Centre
- Integrations Management
- Interaction Tracking
- Labor Forecasting
- Language Detection
- Lead Capture
- Lead Management
- List Management
- Live Chat
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scripts
- Natural Language Processing
- Negative Feedback Management
- On-Demand Recording
- Online Time Clock
- Outbound Call Centre
- Performance Management
- Performance Metrics
- Phone Key Input
- Power Dialer
- Pre-recorded Messages
- Predictive Analytics
- Predictive Dialer
- Preview Dialer
- Progressive Dialer
- Quality Assurance
- Quality Management
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Real-Time Monitoring
- Real-Time Notifications
- Reporting & Statistics
- Reporting/Analytics
- Ring Groups
- SMS Messaging
- Sales Trend Analysis
- Scheduled Recording
- Scheduling
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Shift Swapping
- Skills Tracking
- Social Media Integration
- Spam Blocker
- Speech-to-Text Analysis
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Text to Speech
- Third-Party Integrations
- Time & Attendance
- Time Off Management
- Timesheet Management
- Unified Communications
- Variable Workforce
- Video Call Recording
- Video Conferencing
- Visual Analytics
- VoIP
- VoIP Connection
- Voice Customisation
- Voice Mail
- Workflow Management
- Workforce Management
Integrations
- Cisco AnyConnect
- Copper
- Dynamics 365
- Freshdesk
- Front
- Gorgias
- Help Scout
- HubSpot CRM
- InterWeave SugarCRM integration with Quickbooks
- Intercom
- Kustomer
- Operations Hub
- Pipedrive
- Re:amaze
- Salesforce Platform
- Shopify
- Slack
- Worldpay
- Zapier
- Zendesk Suite
- Zoho CRM
- noCRM.io
- Cisco AnyConnect
- Copper
- Dynamics 365
- Freshdesk
- Front
- Gorgias
- Help Scout
- HubSpot CRM
- InterWeave SugarCRM integration with Quickbooks
- Intercom
- Kustomer
- Operations Hub
- Pipedrive
- Re:amaze
- Salesforce Platform
- Shopify
- Slack
- Worldpay
- Zapier
- Zendesk Suite
- Zoho CRM
- noCRM.io