---
description: Our free tool can help you get a quick and detailed side-by-side comparison for HaloITSM vs Konexus. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HaloITSM vs Konexus Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [HaloITSM \<span\>vs\</span\> Konexus](https://www.getapp.co.nz/compare/130803/2035743/haloitsm/vs/alertsense)

# Compare HaloITSM vs Konexus

Canonical: https://www.getapp.co.nz/compare/130803/2035743/haloitsm/vs/alertsense

> Detailed comparison between HaloITSM and Konexus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | HaloITSM | Konexus |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 44 | 9 |
| **Starting Price** | £49.00 | US$0.10 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Key features

### HaloITSM

- API
- Audit Trail
- Chat/Messaging
- Communications Management
- Customisable Templates
- Disaster Recovery
- Email Alerts
- Incident Management
- Incident Reporting
- Investigation Management
- Live Chat
- Mobile Alerts
- Multi-Channel Communication
- Multi-Language
- On Call Scheduling
- Real-Time Chat
- Reporting/Analytics
- Risk Alerts
- Safety Incident Management
- Task Management

### Konexus

- API
- Audit Trail
- Chat/Messaging
- Communications Management
- Customisable Templates
- Disaster Recovery
- Email Alerts
- Incident Management
- Incident Reporting
- Investigation Management
- Live Chat
- Mobile Alerts
- Multi-Channel Communication
- Multi-Language
- On Call Scheduling
- Real-Time Chat
- Reporting/Analytics
- Risk Alerts
- Safety Incident Management
- Task Management

## Links

- [View HaloITSM Profile](https://www.getapp.co.nz/software/130803/haloitsm)
- [View Konexus Profile](https://www.getapp.co.nz/software/2035743/alertsense)
- [View Original Comparison](https://www.getapp.co.nz/compare/130803/2035743/haloitsm/vs/alertsense)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"HaloITSM vs Konexus Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for HaloITSM vs Konexus. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/130803/2035743/haloitsm/vs/alertsense","about":[{"@id":"https://www.getapp.co.nz/software/130803/haloitsm#software"},{"@id":"https://www.getapp.co.nz/software/2035743/alertsense#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/130803/2035743/haloitsm/vs/alertsense#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/130803/2035743/haloitsm/vs/alertsense#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.getapp.co.nz/#website"}},{"name":"HaloITSM","description":"Halo is a low-code enterprise service management platform designed to streamline and automate cross-functional processes across IT, HR, Finance, Facilities and other business functions. Built on ITIL-aligned service management foundations extended across the whole business, halo is used by more than 5000 organisations in over 100 countries.\n\nThe platform provides incident, problem and change management, asset and configuration management via a built-in CMDB, and service request handling within a single centralised platform. Each department can run its own services, forms, workflows, portals and approval routes, while employees get one consistent place to raise and track requests, automatically guided to the right team without needing to understand how the organisation is structured. Federated administration lets departments or regions manage their own areas while central teams retain governance.\n\nHalo supports workflow automation, real-time reporting, self-service for end users and integration with other business applications, allowing you to streamline service delivery throughout your business. Through using Halo, you are able to standardise processes, have visibility into team activity and facilitate collaboration. Halo AI is built into the platform as standard, supporting request triage, categorisation, summarisation, sentiment analysis, suggested replies and knowledge suggestions, with a built-in LLM connection included at no extra cost, as well as the option to connect an organisations own AI provider.\n\nWith 250+ native integrations, including Slack, Microsoft 365, Okta, Splunk, Halo connects into the tools organisations already rely on without heavy custom development. Configuration and customisation options, all with no-code options, let organisations adapt forms, fields, workflows, rules and reports to meet specific service management requirements, and over 1,000 out-of-the-box reports gives managrs live visibility into the agent performance and workload.\n\nHalo is built for trust at enterprise scale, holding ISO 27001, SOC 2 Type II, FedRAMP, GDPR, Cyber Essentials Plus, IRAP and HIPAA certifications, with 99.99% average global uptime, SSO, ODIC, SAML, role-based access control and full audit logging. Deployment options include Halo Cloud, Private Cloud and On-Premise, and a dedicated migration team has delivered over 1,000 migrations from every major vendor and legacy platform. All-inclusive pricing means every capability is included from day one, so organisations can scale from a single service desk solution to a shared platform across the whole business without module-by-module licensing.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a6f3cd32-e66b-4435-aab8-7c773f1a5e26.jpeg","url":"https://www.getapp.co.nz/software/130803/haloitsm","@id":"https://www.getapp.co.nz/software/130803/haloitsm#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":44,"ratingValue":4.7},"offers":{"price":"49","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Konexus","description":"Konexus is an emergency notification and crisis management software designed to help government organizations and enterprises to inform employees and citizens during crises by sending mobile alerts, incident reports, and more. The platform translates communications in multiple languages according to members' requirements and lets managers assess the severity of critical events for an appropriate response.\n\nKonexus allows businesses to collect data about incidents or events using surveys, tabulate results in the form of reports, and send follow-ups to citizens or employees. Team members can receive alerts via text messages, voice calls, emails, or mobile applications and create templates to communicate during specific emergencies such as fire, explosion, hurricane, and power outage, among others. Crisis managers can distribute task checklists among assigned team members to streamline response processes. It offers mobile applications, which help employees access business continuity plans, procedures, priorities, and recovery guides from multiple locations.\n\nKonexus facilitates integration with various third-party risk management systems including RSA Archer and Fusion. Enterprises can create role-specific content for incident response and identify impacted individuals by geo-fencing them to send emergency alerts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ff24a323-ad50-44c5-b6e4-5a87596588e6.png","url":"https://www.getapp.co.nz/software/2035743/alertsense","@id":"https://www.getapp.co.nz/software/2035743/alertsense#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":9,"ratingValue":4.9},"offers":{"price":"0.1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.nz/compare/130803/2035743/haloitsm/vs/alertsense#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"HaloITSM vs Konexus","position":3,"item":"https://www.getapp.co.nz/compare/130803/2035743/haloitsm/vs/alertsense","@type":"ListItem"}]}]}
</script>