---
description: Our free tool can help you get a quick and detailed side-by-side comparison for CTM vs Calabrio ONE. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CTM vs Calabrio ONE Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Online Meeting Software](/directory/101/online-meetings/software) > [CTM \<span\>vs\</span\> Calabrio ONE](https://www.getapp.co.nz/compare/127363/2073149/calltrackingmetrics/vs/calabrio-one-suite)

# Compare CTM vs Calabrio ONE

Canonical: https://www.getapp.co.nz/compare/127363/2073149/calltrackingmetrics/vs/calabrio-one-suite

> Detailed comparison between CTM and Calabrio ONE. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | CTM | Calabrio ONE |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 158 | 263 |
| **Starting Price** | US$79.00 | US$295.00 |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### CTM

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Performance Management
- Quality Assurance
- Real-Time Data
- Recording
- Request Assignment

### Calabrio ONE

- API
- Activity Tracking
- Archiving & Retention
- CRM
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Centre
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Performance Management
- Quality Assurance
- Real-Time Data
- Recording
- Request Assignment

## Links

- [View CTM Profile](https://www.getapp.co.nz/software/127363/calltrackingmetrics)
- [View Calabrio ONE Profile](https://www.getapp.co.nz/software/2073149/calabrio-one-suite)
- [View Original Comparison](https://www.getapp.co.nz/compare/127363/2073149/calltrackingmetrics/vs/calabrio-one-suite)

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