---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Lumen by Talkwalker vs Lucidya. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Lumen by Talkwalker vs Lucidya Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Reputation Management Software](/directory/873/reputation-management/software) > [Lumen by Talkwalker \<span\>vs\</span\> Lucidya](https://www.getapp.co.nz/compare/126131/2047737/talkwalker/vs/lucidya)

# Compare Lumen by Talkwalker vs Lucidya

Canonical: https://www.getapp.co.nz/compare/126131/2047737/talkwalker/vs/lucidya

> Detailed comparison between Lumen by Talkwalker and Lucidya. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Lumen by Talkwalker | Lucidya |
| **Overall rating** | 4.4/5 | 4.8/5 |
| **Total Reviews** | 24 | 27 |
| **Starting Price** | - | US$0.01 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online |

## Key features

### Lumen by Talkwalker

- @mentions
- Activity Tracking
- Benchmarking
- Competitive Analysis
- Customer Engagement
- Dashboard
- Email Alerts
- Engagement Tracking
- Filtering
- Impact Measurement
- Keyword Tracking
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Social Listening
- Social Media Monitoring
- Visual Analytics

### Lucidya

- @mentions
- Activity Tracking
- Benchmarking
- Competitive Analysis
- Customer Engagement
- Dashboard
- Email Alerts
- Engagement Tracking
- Filtering
- Impact Measurement
- Keyword Tracking
- Monitoring
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Social Listening
- Social Media Monitoring
- Visual Analytics

## Links

- [View Lumen by Talkwalker Profile](https://www.getapp.co.nz/software/126131/talkwalker)
- [View Lucidya Profile](https://www.getapp.co.nz/software/2047737/lucidya)
- [View Original Comparison](https://www.getapp.co.nz/compare/126131/2047737/talkwalker/vs/lucidya)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Lumen by Talkwalker vs Lucidya Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Lumen by Talkwalker vs Lucidya. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/126131/2047737/talkwalker/vs/lucidya","about":[{"@id":"https://www.getapp.co.nz/software/126131/talkwalker#software"},{"@id":"https://www.getapp.co.nz/software/2047737/lucidya#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/126131/2047737/talkwalker/vs/lucidya#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.nz/compare/126131/2047737/talkwalker/vs/lucidya#webpage","isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"name":"Lumen by Talkwalker","description":"Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier.\n\nLumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes.\n\nLumen is part of Hootsuite Social OS, the AI-first operating system for everything social — giving teams a direct line between what's being said about their brand and the tools they use to act on it.\n\nLumen is a strong fit for research, insights, communications, marketing, and brand teams that need to understand their audience, track sentiment, benchmark competitors, and detect and understand emerging trends and risks across a broad universe of digital sources — not just their own social channels.\n\nWith data from Lumen flowing into Hootsuite Social OS, listening insights don’t stop at the dashboard. Teams can turn a detected trend into scheduled content, route related customer conversations and mentions into a single inbox, and activate employees as brand advocates — all from the same connected system that surfaces the signal.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a0557fa6-9536-476e-8314-8b9237213156.png","url":"https://www.getapp.co.nz/software/126131/talkwalker","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/126131/talkwalker#software","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":24},"operatingSystem":"Cloud"},{"name":"Lucidya","description":"Lucidya is the agentic CX platform redefining customer experience across enterprises and public sector organizations. Its AI-native architecture ingests and analyzes customer data and market signals in real time across voice, chat, email, social media, and 40+ other digital data sources. By automatically detecting intent and classifying these inputs, it orchestrates and routes workflows to AI agents, which execute end-to-end resolutions autonomously, handling cases from initial contact through retention without human intervention. Trained on over a decade of proprietary data, the platform's NLP engine enables Lucidya's AI agents to resolve the majority of customer requests autonomously and maintain an 85% containment rate.\nDesigned on a unified, single-tenant infrastructure, Lucidya features role-based access controls, full audit logging, and strict data residency controls. The platform applies closed-loop learning to continuously refine agent behavior while triggering real-time, proactive interventions to resolve issues before they escalate and jeopardize customer loyalty and lifetime value.\nLucidya is SOC 2 Type II certified and ISO/IEC 42001 certified and adheres to the NIST CSF risk management framework. The platform is designed to comply with rigorous international data privacy frameworks, including US state laws such as the CCPA and CPRA, the EU's GDPR, and Saudi Arabia's SDAIA PDPL and NCA (ECC/CCC). This commitment ensures a secure infrastructure that keeps customer data protected while delivering autonomous resolution at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/350a58a6-6ee7-4364-9ca0-567fdad0deb4.png","url":"https://www.getapp.co.nz/software/2047737/lucidya","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/2047737/lucidya#software","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":27},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Reputation Management Software","position":2,"item":"/directory/873/reputation-management/software","@type":"ListItem"},{"name":"Lumen by Talkwalker vs Lucidya","position":3,"item":"https://www.getapp.co.nz/compare/126131/2047737/talkwalker/vs/lucidya","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/compare/126131/2047737/talkwalker/vs/lucidya#breadcrumblist"}]}
</script>