---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Document360 vs Fluid Topics. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Document360 vs Fluid Topics Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [Document360 \<span\>vs\</span\> Fluid Topics](https://www.getapp.co.nz/compare/120723/2068651/document360/vs/fluid-topics)

# Compare Document360 vs Fluid Topics

Canonical: https://www.getapp.co.nz/compare/120723/2068651/document360/vs/fluid-topics

> Detailed comparison between Document360 and Fluid Topics. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Document360 | Fluid Topics |
| **Overall rating** | 4.7/5 | - |
| **Total Reviews** | 292 | 0 |
| **Starting Price** | - | US$900.00 |
| **Free Trial** | No | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation, Videos |

## Key features

### Document360

- API
- Activity Tracking
- Content Library
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Document Storage
- Knowledge Management
- Real-Time Reporting
- SSL Security
- Self Service Portal
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Tagging
- Website Integration
- Wiki

### Fluid Topics

- API
- Analytics
- Content Library
- Content Management
- Document Management
- Document Storage
- Knowledge Management
- Self Service Portal
- Tagging

## Links

- [View Document360 Profile](https://www.getapp.co.nz/software/120723/document360)
- [View Fluid Topics Profile](https://www.getapp.co.nz/software/2068651/fluid-topics)
- [View Original Comparison](https://www.getapp.co.nz/compare/120723/2068651/document360/vs/fluid-topics)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Document360 vs Fluid Topics Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Document360 vs Fluid Topics. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/120723/2068651/document360/vs/fluid-topics","about":[{"@id":"https://www.getapp.co.nz/software/120723/document360#software"},{"@id":"https://www.getapp.co.nz/software/2068651/fluid-topics#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/120723/2068651/document360/vs/fluid-topics#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/120723/2068651/document360/vs/fluid-topics#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.getapp.co.nz/#website"}},{"name":"Document360","description":"Document360 is a cloud-based (SaaS) AI-powered knowledge base platform that centralizes product docs, SOPs, FAQs, API documentation, release notes, and internal knowledge in a single organized system. Designed for businesses of all sizes across 100+ countries, it supports both public and private knowledge bases with dual editor options (WYSIWYG and Markdown), hierarchical category management, advanced versioning, structured approval workflows, and conditional content blocks. Target industries include SaaS and software, IT consulting and managed services, financial services and banking, manufacturing, healthcare and medical devices, and customer support operations. Primary users include technical writers, product managers, customer success teams, support agents, and developers.\n\nThe platform's AI engine, Eddy AI, is integrated across content creation, knowledge discovery, self-service, governance, and automation. Capabilities include an AI Writing Agent that generates full articles from prompts, videos, audio, or transcripts; an AI FAQ and Glossary Generator; AI SEO title and description generation; AI-powered assistive search with natural-language answers and source citations; and a conversational Eddy AI Chatbot that draws from knowledge base articles, website pages, FAQs, files, and connected ticketing platforms such as Zendesk and Freshdesk. MCP (Model Context Protocol) Server support allows AI assistants to perform workflow actions including assigning reviewers, moving content through stages, and publishing articles. The knowledge base is also connectable to ChatGPT, Claude, and Microsoft Copilot.\n\nDocument360 supports multi-product, multilingual, and multi-team documentation through dedicated Workspaces, machine translation with review workflows, and localization controls. Compliance and security are addressed through SOC 2 Type II certification, ISO 27001 certification, GDPR readiness, SCIM provisioning, role-based access control, SSO, and IP restriction. Built-in analytics surface search gaps, article performance, and user behavior. The platform integrates with Zendesk, Intercom, Freshdesk, Microsoft Teams, Slack, Zapier, Salesforce, and other platforms, and supports custom domains, themes, layouts, and embeddable widgets for deployment within external websites and applications. A 14-day free trial is available with no credit card required.","image":"https://images.g2crowd.com/display-layer-screenshots/60129/a728386a1c4d2b7f2f520e23c7f6338a00727f5a4bcea6d5d6e9a29d694c9977.jpg","url":"https://www.getapp.co.nz/software/120723/document360","@id":"https://www.getapp.co.nz/software/120723/document360#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":292,"ratingValue":4.7},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"name":"Fluid Topics","description":"Fluid Topics is an Enterprise Knowledge Platform that transforms product content into intelligent, actionable knowledge, reshaping how users search, discover, read, navigate, and interact with information.\n\nOur platform empowers organizations to effortlessly manage and deliver knowledge through a seamless, personalized, AI-driven experience.\n\nFluid Topics continuously consolidates and unifies content from multiple sources, ensuring that the most relevant information is available exactly when and where it’s needed—whether through a documentation portal, knowledge base, CRM, website, or AI-powered tools. This guarantees a consistent and personalized content experience across all devices and touchpoints.\n\nThe platform features ready-to-use AI capabilities, including an advanced RAG-powered chatbot that delivers secure, accurate responses trusted by both customers and employees. Fluid Topics also empowers users with tools to generate content summaries, step-by-step guides, code translations, and intervention toolkits, all while providing dynamic, context-sensitive interactions for a more tailored experience.\n\nWith a focus on content security, compliance, and accessibility, Fluid Topics ensures the protection of sensitive data. The platform offers full traceability and customizable entitlements, safeguarding confidential information while delivering a highly personalized content experience.\n\nKey features: \n- Out-of-the-Box Knowledge Bases \n- Fully Configurable Knowledge bases\n- Multi-brands Knowledge Base\n- Powerful rights management\n- Multisource and omnichannel publishing\n- Keyword and semantic search\n- Ready-to-use Generative AI Applications\n- Native mobile experience\n- Intelligent ticket deflection\n- SEO capabilities\n- Offline mode\n- Content analytics and reporting\n- Robust security\n\nThe Fluid Topics SaaS platform proves suitable for any organization across various industries (i.e, software, manufacturing, high-tech, financial services, healthcare…). However, it is particularly useful for businesses that:\n\nManage large and complex knowledge bases: An Enterprise Knowledge Platform creates a centralized repository for all knowledge assets that are otherwise stored over multiple systems, preventing many users from easily accessing it.\nHave many different publishing formats: Your organization should allow your tech doc team as well as your marketing team to write content in their preferred tools. A EKP supports multiple formats and provides the same content experience across the board whatever the sources.\nNeed to update content frequently in multiple places: The accelerating velocity of product launches and the frequency of product updates are two factors impacting the productivity of information development teams and creating new challenges. Through continuous content delivery, an EKP can ensure your content is always up-to-date, across all your channels.\nAre looking to implement more personalized and contextualized content: Businesses and end customers expect contextually relevant, personalized, consistent content experiences. An EKP can deliver knowledge to each user according to their profiles, preferences, but also to their behavior.\nAre in highly regulated industries: In industries such as financial services, life sciences, pharmaceuticals, and legal, delivering non-compliant content can come with a hefty price tag. An EKP is built for managing content governance and ensuring that your documentation is accurate and compliant.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/d66e7807-9491-4359-adb0-bad07def3f0e.jpeg","url":"https://www.getapp.co.nz/software/2068651/fluid-topics","@id":"https://www.getapp.co.nz/software/2068651/fluid-topics#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"offers":{"price":"900","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@id":"https://www.getapp.co.nz/compare/120723/2068651/document360/vs/fluid-topics#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Base Software","position":2,"item":"/directory/2823/knowledge-base/software","@type":"ListItem"},{"name":"Document360 vs Fluid Topics","position":3,"item":"https://www.getapp.co.nz/compare/120723/2068651/document360/vs/fluid-topics","@type":"ListItem"}]}]}
</script>
