---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Swell vs Yapi. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Swell vs Yapi Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/1029/customer-satisfaction/software) > [Swell \<span\>vs\</span\> Yapi](https://www.getapp.co.nz/compare/118523/2054593/swell-cx/vs/yapi)

# Compare Swell vs Yapi

Canonical: https://www.getapp.co.nz/compare/118523/2054593/swell-cx/vs/yapi

> Detailed comparison between Swell and Yapi. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Swell | Yapi |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 357 | 49 |
| **Starting Price** | - | US$199.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Swell

- API
- Activity Dashboard
- Alerts/Notifications
- Automated Scheduling
- Communication Management
- Customisable Templates
- Dashboard
- Email Reminders
- Engagement Tracking
- Monitoring
- Real-Time Data
- Reminders
- SMS Messaging
- Scheduled Messaging
- Survey/Poll Management
- Surveys & Feedback

### Yapi

- API
- Activity Dashboard
- Alerts/Notifications
- Automated Scheduling
- Communication Management
- Customisable Templates
- Document Templates
- Email Reminders
- Patient Records Management
- Reminders
- SMS Messaging
- Scheduling
- Web Forms

## Links

- [View Swell Profile](https://www.getapp.co.nz/software/118523/swell-cx)
- [View Yapi Profile](https://www.getapp.co.nz/software/2054593/yapi)
- [View Original Comparison](https://www.getapp.co.nz/compare/118523/2054593/swell-cx/vs/yapi)

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