---
description: Our free tool can help you get a quick and detailed side-by-side comparison for HelpDesk vs HubSpot Service Hub. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: HelpDesk vs HubSpot Service Hub Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [HelpDesk \<span\>vs\</span\> HubSpot Service Hub](https://www.getapp.co.nz/compare/116767/119575/helpdesk/vs/hubspot-service-hub)

# Compare HelpDesk vs HubSpot Service Hub

Canonical: https://www.getapp.co.nz/compare/116767/119575/helpdesk/vs/hubspot-service-hub

> Detailed comparison between HelpDesk and HubSpot Service Hub. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HelpDesk | HubSpot Service Hub |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 183 | 191 |
| **Starting Price** | US$29.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### HelpDesk

- API
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Reporting
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

### HubSpot Service Hub

- API
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Engagement Tracking
- Help Desk Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Reporting
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View HelpDesk Profile](https://www.getapp.co.nz/software/116767/helpdesk)
- [View HubSpot Service Hub Profile](https://www.getapp.co.nz/software/119575/hubspot-service-hub)
- [View Original Comparison](https://www.getapp.co.nz/compare/116767/119575/helpdesk/vs/hubspot-service-hub)

-----

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