---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Trustpilot vs XM for Customer Experience. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Trustpilot vs XM for Customer Experience Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Reputation Management Software](/directory/873/reputation-management/software) > [Trustpilot \<span\>vs\</span\> XM for Customer Experience](https://www.getapp.co.nz/compare/113149/130147/trustpilot/vs/customer-frontlines)

# Compare Trustpilot vs XM for Customer Experience

Canonical: https://www.getapp.co.nz/compare/113149/130147/trustpilot/vs/customer-frontlines

> Detailed comparison between Trustpilot and XM for Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Trustpilot | XM for Customer Experience |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 1202 | 255 |
| **Starting Price** | US$299.00 | US$1,500.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Trustpilot

- API
- Customer Database
- Dashboard
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Data Collection
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Review Monitoring
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text Fields
- Visual Analytics

### XM for Customer Experience

- API
- Customer Database
- Dashboard
- Engagement Tracking
- Mobile Survey
- Monitoring
- Multi-Channel Data Collection
- Performance Metrics
- Predictive Analytics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Reminders
- Reporting/Analytics
- Review Monitoring
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback
- Text Fields
- Visual Analytics

## Links

- [View Trustpilot Profile](https://www.getapp.co.nz/software/113149/trustpilot)
- [View XM for Customer Experience Profile](https://www.getapp.co.nz/software/130147/customer-frontlines)
- [View Original Comparison](https://www.getapp.co.nz/compare/113149/130147/trustpilot/vs/customer-frontlines)

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