---
description: Our free tool can help you get a quick and detailed side-by-side comparison for UXPressia vs Smaply. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: UXPressia vs Smaply Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [UXPressia \<span\>vs\</span\> Smaply](https://www.getapp.co.nz/compare/112651/121187/uxpressia/vs/smaply)

# Compare UXPressia vs Smaply

Canonical: https://www.getapp.co.nz/compare/112651/121187/uxpressia/vs/smaply

> Detailed comparison between UXPressia and Smaply. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | UXPressia | Smaply |
| **Overall rating** | 4.8/5 | 4.4/5 |
| **Total Reviews** | 80 | 20 |
| **Starting Price** | US$95.00 | €0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### UXPressia

- Collaboration Tools
- Commenting/Notes
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customisable Templates
- Data Import/Export
- Data Visualisation
- Drag & Drop
- Experience Management
- Map Creation
- Map Sharing
- Multi-Channel Data Collection
- Personalisation
- Real-Time Data
- Single Sign On
- Tagging
- Third-Party Integrations
- User Journeys
- Visual Analytics

### Smaply

- Collaboration Tools
- Commenting/Notes
- Customer Experience Management
- Customer Journey Mapping
- Customer Profiles
- Customisable Templates
- Data Import/Export
- Data Visualisation
- Drag & Drop
- Experience Management
- Map Creation
- Map Sharing
- Multi-Channel Data Collection
- Personalisation
- Real-Time Data
- Single Sign On
- Tagging
- Third-Party Integrations
- User Journeys
- Visual Analytics

## Links

- [View UXPressia Profile](https://www.getapp.co.nz/software/112651/uxpressia)
- [View Smaply Profile](https://www.getapp.co.nz/software/121187/smaply)
- [View Original Comparison](https://www.getapp.co.nz/compare/112651/121187/uxpressia/vs/smaply)

-----

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