---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Birdeye vs Yelp Guest Manager. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Birdeye vs Yelp Guest Manager Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Birdeye \<span\>vs\</span\> Yelp Guest Manager](https://www.getapp.co.nz/compare/112535/2072866/birdeye/vs/yelp-guest-manager)

# Compare Birdeye vs Yelp Guest Manager

Canonical: https://www.getapp.co.nz/compare/112535/2072866/birdeye/vs/yelp-guest-manager

> Detailed comparison between Birdeye and Yelp Guest Manager. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Birdeye | Yelp Guest Manager |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 702 | 336 |
| **Starting Price** | - | US$99.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online |

## Key features

### Birdeye

- AI/Machine Learning
- API
- Configurable Workflow
- Customisable Templates
- Filtering
- Mobile Alerts
- Monitoring
- Multi-Location
- Natural Language Processing
- Online Payments
- Real-Time Data
- Reminders
- Reporting/Analytics
- SMS Messaging
- Scheduled Messaging
- Support Ticket Management
- Third-Party Integrations
- Web Tracking

### Yelp Guest Manager

- API
- Multi-Location
- Online Payments
- Reporting/Analytics
- Reservations Management
- SMS Messaging
- Table Management
- Third-Party Integrations

## Links

- [View Birdeye Profile](https://www.getapp.co.nz/software/112535/birdeye)
- [View Yelp Guest Manager Profile](https://www.getapp.co.nz/software/2072866/yelp-guest-manager)
- [View Original Comparison](https://www.getapp.co.nz/compare/112535/2072866/birdeye/vs/yelp-guest-manager)

-----

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