---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Birdeye vs Magic. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Birdeye vs Magic Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [AI Marketing Tools](/directory/3873/ai-marketing-tools/software) > [Birdeye \<span\>vs\</span\> Magic](https://www.getapp.co.nz/compare/112535/2064004/birdeye/vs/magic)

# Compare Birdeye vs Magic

Canonical: https://www.getapp.co.nz/compare/112535/2064004/birdeye/vs/magic

> Detailed comparison between Birdeye and Magic. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Birdeye | Magic |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 702 | 15 |
| **Starting Price** | - | US$159.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Birdeye

- 2-Way Messaging
- Activity Dashboard
- Alerts/Notifications
- Autoresponders
- Campaign Scheduling
- Chat/Messaging
- Customer Segmentation
- Dashboard
- Email Reminders
- Keyword Tracking
- Live Chat
- Mass Texting
- Message Personalisation
- Multi-Channel Campaigns
- Multi-Location
- Natural Language Processing
- Reputation Management
- Response Management
- Review Monitoring
- Review Request

### Magic

- 2-Way Messaging
- Activity Dashboard
- Alerts/Notifications
- Autoresponders
- Campaign Scheduling
- Chat/Messaging
- Customer Segmentation
- Dashboard
- Email Reminders
- Keyword Tracking
- Live Chat
- Mass Texting
- Message Personalisation
- Multi-Channel Campaigns
- Multi-Location
- Reputation Management
- Response Management
- Review Monitoring
- Review Request

## Links

- [View Birdeye Profile](https://www.getapp.co.nz/software/112535/birdeye)
- [View Magic Profile](https://www.getapp.co.nz/software/2064004/magic)
- [View Original Comparison](https://www.getapp.co.nz/compare/112535/2064004/birdeye/vs/magic)

-----

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