---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Birdeye vs Viafoura. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Birdeye vs Viafoura Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Birdeye \<span\>vs\</span\> Viafoura](https://www.getapp.co.nz/compare/112535/2051013/birdeye/vs/viafoura)

# Compare Birdeye vs Viafoura

Canonical: https://www.getapp.co.nz/compare/112535/2051013/birdeye/vs/viafoura

> Detailed comparison between Birdeye and Viafoura. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Birdeye | Viafoura |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 704 | 9 |
| **Starting Price** | - | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Birdeye

- @mentions
- API
- Access Controls/Permissions
- Chat/Messaging
- Commenting/Notes
- Communication Management
- Content Management
- Customisable Branding
- Email Reminders
- Engagement Tracking
- Feedback Management
- Gamification
- Live Chat
- Mobile Access
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Social Media Integration
- Tagging
- Transcripts/Chat History

### Viafoura

- @mentions
- API
- Access Controls/Permissions
- Chat/Messaging
- Commenting/Notes
- Communication Management
- Content Management
- Customisable Branding
- Email Reminders
- Engagement Tracking
- Feedback Management
- Gamification
- Live Chat
- Mobile Access
- Reporting & Statistics
- Reporting/Analytics
- Single Sign On
- Social Media Integration
- Tagging
- Transcripts/Chat History

## Links

- [View Birdeye Profile](https://www.getapp.co.nz/software/112535/birdeye)
- [View Viafoura Profile](https://www.getapp.co.nz/software/2051013/viafoura)
- [View Original Comparison](https://www.getapp.co.nz/compare/112535/2051013/birdeye/vs/viafoura)

-----

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