---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Birdeye vs Okendo. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Birdeye vs Okendo Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Feedback and Reviews Management Software](/directory/575/feedback-and-reviews-management/software) > [Birdeye \<span\>vs\</span\> Okendo](https://www.getapp.co.nz/compare/112535/2035751/birdeye/vs/okendo)

# Compare Birdeye vs Okendo

Canonical: https://www.getapp.co.nz/compare/112535/2035751/birdeye/vs/okendo

> Detailed comparison between Birdeye and Okendo. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Birdeye | Okendo |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 707 | 239 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Birdeye

- API
- Campaign Management
- Customer Profiles
- Customer Surveys
- Customisable Branding
- Customisable Reports
- Dashboard
- Email Reminders
- Multi-Channel Campaigns
- Multi-Channel Marketing
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reporting & Statistics
- Response Management
- Review Badge Management
- Review Monitoring
- Review Request
- Social Media Integration
- Social Sharing

### Okendo

- API
- Campaign Management
- Customer Profiles
- Customer Surveys
- Customisable Branding
- Customisable Reports
- Dashboard
- Email Reminders
- Multi-Channel Campaigns
- Multi-Channel Marketing
- Negative Feedback Management
- Performance Metrics
- Ratings/Reviews
- Reporting & Statistics
- Response Management
- Review Badge Management
- Review Monitoring
- Review Request
- Social Media Integration
- Social Sharing

## Links

- [View Birdeye Profile](https://www.getapp.co.nz/software/112535/birdeye)
- [View Okendo Profile](https://www.getapp.co.nz/software/2035751/okendo)
- [View Original Comparison](https://www.getapp.co.nz/compare/112535/2035751/birdeye/vs/okendo)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Birdeye vs Okendo Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Birdeye vs Okendo. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/112535/2035751/birdeye/vs/okendo","about":[{"@id":"https://www.getapp.co.nz/software/112535/birdeye#software"},{"@id":"https://www.getapp.co.nz/software/2035751/okendo#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/112535/2035751/birdeye/vs/okendo#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/112535/2035751/birdeye/vs/okendo#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"name":"Birdeye","description":"Birdeye is a cloud-based SaaS agentic marketing platform built for multi-location businesses ranging from 10 to 10,000+ locations, serving industries such as healthcare, automotive, retail, financial services, and home services. The platform centralizes reputation management, listings, social media, surveys, referrals, and messaging into a single interface, giving operations and marketing teams unified visibility across all locations.\n\nBirdeye delivers AI-assisted workflows across its core modules: automated review generation and response, listings synchronization across directories, social content scheduling and publishing, customer surveys with sentiment analysis, and referral campaign management. The Inbox module consolidates customer messages from multiple channels, including SMS, webchat, email, and social messaging, into one queue for team-based response management. Reporting dashboards surface location-level and aggregate performance data, supporting both frontline managers and executive stakeholders.\n\nIntegrations connect Birdeye to CRM systems, practice management software, and point-of-sale platforms, enabling automated triggers for review requests and survey distribution based on transaction or appointment data. Role-based access controls and multi-location hierarchy settings allow enterprise teams to configure permissions and workflows at the brand, region, or individual location level.","image":"https://images.g2crowd.com/display-layer-screenshots/19432/c9677ae341a8ba80b9724f8b06442fda96475f48a89f1fe6df006e6af51e127d.png","url":"https://www.getapp.co.nz/software/112535/birdeye","@id":"https://www.getapp.co.nz/software/112535/birdeye#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":707,"ratingValue":4.7},"operatingSystem":"Cloud"},{"name":"Okendo","description":"Okendo is the customer marketing platform that helps Shopify brands turn shoppers into Superfans. By unifying Reviews, Loyalty, Referrals, Quizzes, and Surveys, Okendo makes it easy to showcase authentic customer feedback, reward loyalty, encourage advocacy, guide product discovery, and capture insights.\nTrusted by 17,000+ fast-growing brands, including SKIMS, Rhode, and Oh Polly, Okendo empowers brands to build thriving customer communities. With AI-powered insights, unified customer profiles, and 65+ integrations, Okendo helps brands personalize experiences, strengthen relationships, and drive long-term growth.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ca1492c1-b908-42fb-b825-c0434662966e.png","url":"https://www.getapp.co.nz/software/2035751/okendo","@id":"https://www.getapp.co.nz/software/2035751/okendo#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":239,"ratingValue":4.9},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.co.nz/compare/112535/2035751/birdeye/vs/okendo#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Feedback and Reviews Management Software","position":2,"item":"/directory/575/feedback-and-reviews-management/software","@type":"ListItem"},{"name":"Birdeye vs Okendo","position":3,"item":"https://www.getapp.co.nz/compare/112535/2035751/birdeye/vs/okendo","@type":"ListItem"}]}]}
</script>