---
description: Our free tool can help you get a quick and detailed side-by-side comparison for VICIdial vs CTM. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: VICIdial vs CTM Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [VICIdial \<span\>vs\</span\> CTM](https://www.getapp.co.nz/compare/110383/127363/vicidial/vs/calltrackingmetrics)

# Compare VICIdial vs CTM

Canonical: https://www.getapp.co.nz/compare/110383/127363/vicidial/vs/calltrackingmetrics

> Detailed comparison between VICIdial and CTM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | VICIdial | CTM |
| **Overall rating** | 4.7/5 | 4.7/5 |
| **Total Reviews** | 266 | 159 |
| **Starting Price** | US$400.00 | US$79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### VICIdial

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- FCC Compliance
- Inbound Call Centre
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Real-Time Reporting
- Recording

### CTM

- API
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- FCC Compliance
- Inbound Call Centre
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Real-Time Reporting
- Recording

## Links

- [View VICIdial Profile](https://www.getapp.co.nz/software/110383/vicidial)
- [View CTM Profile](https://www.getapp.co.nz/software/127363/calltrackingmetrics)
- [View Original Comparison](https://www.getapp.co.nz/compare/110383/127363/vicidial/vs/calltrackingmetrics)

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