---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Zoho Desk vs Shelf. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zoho Desk vs Shelf Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Zoho Desk \<span\>vs\</span\> Shelf](https://www.getapp.co.nz/compare/10036/109661/zoho-desk/vs/shelf)

# Compare Zoho Desk vs Shelf

Canonical: https://www.getapp.co.nz/compare/10036/109661/zoho-desk/vs/shelf

> Detailed comparison between Zoho Desk and Shelf. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Desk | Shelf |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 2211 | 106 |
| **Starting Price** | US$20.00 | US$10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Zoho Desk

- API
- Activity Tracking
- Audit Trail
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Full Text Search
- Live Chat
- Performance Metrics
- Pre-built Templates
- Real-Time Reporting
- SSL Security
- Single Sign On
- Surveys & Feedback
- Video Support
- Website Integration
- Workflow Management

### Shelf

- API
- Activity Tracking
- Audit Trail
- CRM
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Full Text Search
- Live Chat
- Performance Metrics
- Pre-built Templates
- Real-Time Reporting
- SSL Security
- Single Sign On
- Surveys & Feedback
- Video Support
- Website Integration
- Workflow Management

## Links

- [View Zoho Desk Profile](https://www.getapp.co.nz/software/10036/zoho-desk)
- [View Shelf Profile](https://www.getapp.co.nz/software/109661/shelf)
- [View Original Comparison](https://www.getapp.co.nz/compare/10036/109661/zoho-desk/vs/shelf)

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