---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Zonka Feedback vs SurveySparrow. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Zonka Feedback vs SurveySparrow Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [NPS Software](/directory/1963/nps/software) > [Zonka Feedback \<span\>vs\</span\> SurveySparrow](https://www.getapp.co.nz/compare/109079/111349/zonka-feedback/vs/surveysparrow)

# Compare Zonka Feedback vs SurveySparrow

Canonical: https://www.getapp.co.nz/compare/109079/111349/zonka-feedback/vs/surveysparrow

> Detailed comparison between Zonka Feedback and SurveySparrow. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Zonka Feedback | SurveySparrow |
| **Overall rating** | 4.8/5 | 4.4/5 |
| **Total Reviews** | 68 | 122 |
| **Starting Price** | US$199.00 | - |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Zonka Feedback

- API
- Customisable Branding
- Customisable Templates
- Dashboard
- Data Analysis Tools
- Mobile Survey
- Multi-Channel Communication
- NPS of Employees
- Offline Response Collection
- Performance Management
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Segmentation
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- URL Customisation

### SurveySparrow

- API
- Customisable Branding
- Customisable Templates
- Dashboard
- Data Analysis Tools
- Mobile Survey
- Multi-Channel Communication
- NPS of Employees
- Offline Response Collection
- Performance Management
- Pulse Surveys
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Segmentation
- Support Audio/Images/Video
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- URL Customisation

## Links

- [View Zonka Feedback Profile](https://www.getapp.co.nz/software/109079/zonka-feedback)
- [View SurveySparrow Profile](https://www.getapp.co.nz/software/111349/surveysparrow)
- [View Original Comparison](https://www.getapp.co.nz/compare/109079/111349/zonka-feedback/vs/surveysparrow)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Zonka Feedback vs SurveySparrow Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Zonka Feedback vs SurveySparrow. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/109079/111349/zonka-feedback/vs/surveysparrow","about":[{"@id":"https://www.getapp.co.nz/software/109079/zonka-feedback#software"},{"@id":"https://www.getapp.co.nz/software/111349/surveysparrow#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/109079/111349/zonka-feedback/vs/surveysparrow#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.nz/compare/109079/111349/zonka-feedback/vs/surveysparrow#webpage","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ"},{"name":"Zonka Feedback","description":"Zonka Feedback is an AI-powered Customer Feedback &amp; Intelligence Platform that helps businesses capture, analyze, and act on feedback across every customer touchpoint. From digital journeys and product experiences to support and frontline interactions, it brings together data from multiple channels and sources into a single platform—so teams can make smarter, faster decisions that improve customer experience and drive growth.\n\nWith powerful surveys for NPS, CSAT, CES, and more, Zonka Feedback enables organizations to collect customer insights via Email, SMS, WhatsApp, Web, In-App, Kiosks, and offline modes. It integrates seamlessly with 50+ platforms including Salesforce, HubSpot, Intercom, and Zendesk to automate feedback workflows and build a 360° customer view.\n\nIts AI Feedback Intelligence engine goes beyond metrics—delivering real-time insights using thematic analysis, sentiment detection, impact scoring, and entity recognition. With Ask AI, teams can chat with their data and uncover critical trends instantly.\n\nZonka Feedback also simplifies feedback management with a centralized inbox, automated case management, and reputation tools to monitor and respond to reviews. Real-time alerts and intelligent routing ensure that the right team acts at the right time—helping prevent churn, retain customers, and build long-term loyalty.\n\nWhether you’re a digital-first brand or a multi-location enterprise, Zonka Feedback empowers you to understand what your customers are saying, why it matters, and how to act on it—every day, at scale.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/de862204-6774-42aa-99e8-8b162b4b2970.png","url":"https://www.getapp.co.nz/software/109079/zonka-feedback","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/109079/zonka-feedback#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":68},"offers":{"price":"199","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"SurveySparrow","description":"SurveySparrow revolutionizes the management of customer surveys, transforming feedback into valuable insights that enhance your brand's customer experience. Envision a platform where you seamlessly design, distribute, and analyze surveys, gathering in-depth feedback from every customer interaction across your digital touchpoints. Engage with your customers in real-time via their preferred communication channels, ensuring you capture the most genuine and actionable insights.\n\nThe platform simplifies the entire survey lifecycle, from crafting precise questions to interpreting responses. By targeting specific segments and collecting highly contextual feedback, you gain significant insights that directly impact and improve your customer journey. SurveySparrow’s advanced analytics tools allow you to navigate through extensive data, identifying trends and sentiments that drive strategic decisions.\n\nEfficient and secure data access is essential. With SurveySparrow, every team member receives pertinent information tailored to their role, ensuring that insights are both actionable and relevant. This targeted approach empowers your organization to react swiftly and strategically to customer feedback, fostering continuous improvement.\n\nConnecting with a global audience is straightforward with our multi-lingual survey capabilities, providing surveys in over 130 languages. This inclusivity ensures that you can engage with customers worldwide, breaking down language barriers and enhancing your feedback collection efforts.\n\nMaintaining a consistent and professional brand presence is effortless with customizable surveys that mirror your brand’s identity. Each interaction builds customer loyalty and fortifies your brand image. Additionally, manage unsolicited feedback and reviews from multiple platforms in a single centralized location, streamlining your online reputation management.\n\nQuickly and effectively resolving customer complaints is vital for closing the feedback loop. SurveySparrow enables you to address customer concerns promptly, improving overall satisfaction and ensuring that all feedback is addressed.\n\nSurveySparrow integrates all these elements into a cohesive and comprehensive solution, enabling you to turn feedback into meaningful action. By simplifying survey management and generating actionable insights, SurveySparrow helps you elevate your customer experience, ensuring your brand excels in today’s competitive landscape. With SurveySparrow, you acquire the tools and insights needed to make informed decisions, drive continuous improvement, and achieve superior outcomes for your brand.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5d7a560b-defc-41b5-8761-113bd47632dd.jpeg","url":"https://www.getapp.co.nz/software/111349/surveysparrow","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/111349/surveysparrow#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":122},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"NPS Software","position":2,"item":"/directory/1963/nps/software","@type":"ListItem"},{"name":"Zonka Feedback vs SurveySparrow","position":3,"item":"https://www.getapp.co.nz/compare/109079/111349/zonka-feedback/vs/surveysparrow","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/compare/109079/111349/zonka-feedback/vs/surveysparrow#breadcrumblist"}]}
</script>