---
description: Our free tool can help you get a quick and detailed side-by-side comparison for ChatBot vs Smith.ai. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ChatBot vs Smith.ai Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [ChatBot \<span\>vs\</span\> Smith.ai](https://www.getapp.co.nz/compare/108699/119823/chatbot/vs/smith-ai-live-website-chat)

# Compare ChatBot vs Smith.ai

Canonical: https://www.getapp.co.nz/compare/108699/119823/chatbot/vs/smith-ai-live-website-chat

> Detailed comparison between ChatBot and Smith.ai. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ChatBot | Smith.ai |
| **Overall rating** | 4.6/5 | 4.8/5 |
| **Total Reviews** | 66 | 29 |
| **Starting Price** | US$50.00 | US$95.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### ChatBot

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Customisable Branding
- Engagement Tracking
- For Sales/Marketing
- Lead Capture
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Query Suggestions
- Real-Time Data
- Social Media Integration
- Speech Recognition
- Support Ticket Management
- Transfers/Routing

### Smith.ai

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Customisable Branding
- Engagement Tracking
- For Sales/Marketing
- Lead Capture
- Lead Qualification
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Query Suggestions
- Real-Time Data
- Social Media Integration
- Speech Recognition
- Support Ticket Management
- Transfers/Routing

## Links

- [View ChatBot Profile](https://www.getapp.co.nz/software/108699/chatbot)
- [View Smith.ai Profile](https://www.getapp.co.nz/software/119823/smith-ai-live-website-chat)
- [View Original Comparison](https://www.getapp.co.nz/compare/108699/119823/chatbot/vs/smith-ai-live-website-chat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"ChatBot vs Smith.ai Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for ChatBot vs Smith.ai. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/108699/119823/chatbot/vs/smith-ai-live-website-chat","about":[{"@id":"https://www.getapp.co.nz/software/108699/chatbot#software"},{"@id":"https://www.getapp.co.nz/software/119823/smith-ai-live-website-chat#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/108699/119823/chatbot/vs/smith-ai-live-website-chat#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.co.nz/compare/108699/119823/chatbot/vs/smith-ai-live-website-chat#webpage","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ","isPartOf":{"@id":"https://www.getapp.co.nz/#website"}},{"name":"ChatBot","description":"Create chatbots in minutes with diverse templates and automate key tasks right away. Easily drag-and-drop new elements to adapt any template to your needs. ChatBot is ready to work out of the box, while AI algorithms help you improve responses over time. \n\nDesign smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services.\n\nUse ChatBot on different platforms and channels using one-click integration (Facebook Messenger, Slack, LiveChat, WordPress, and more). Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4cb0fa74-6145-4d14-a749-145a462b8e0f.png","url":"https://www.getapp.co.nz/software/108699/chatbot","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/108699/chatbot#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":66,"ratingValue":4.6},"offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Smith.ai","description":"Smith.ai is the most flexible, adaptable way to capture and convert leads 24/7. Our AI Receptionist and Virtual Receptionists answer questions, qualify leads, schedule appointments, &amp; transfer calls. Smith.ai blocks spam, integrates deeply with your CRM, sends you instant call summaries, and more. Custom playbooks tailored to your workflows, conversational AI, and professional human backup ensure high-quality call handling that's personalized to your brand. Smith.ai is the most efficient way to convert leads &amp; grow your business!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/47853e2f-4cf1-4d77-a69d-e1f37d712b6b.jpeg","url":"https://www.getapp.co.nz/software/119823/smith-ai-live-website-chat","@type":"SoftwareApplication","@id":"https://www.getapp.co.nz/software/119823/smith-ai-live-website-chat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":29,"ratingValue":4.8},"offers":{"price":"95","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Chrome"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"ChatBot vs Smith.ai","position":3,"item":"https://www.getapp.co.nz/compare/108699/119823/chatbot/vs/smith-ai-live-website-chat","@type":"ListItem"}],"@id":"https://www.getapp.co.nz/compare/108699/119823/chatbot/vs/smith-ai-live-website-chat#breadcrumblist"}]}
</script>