---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Vivantio vs Helpjuice. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Vivantio vs Helpjuice Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Vivantio \<span\>vs\</span\> Helpjuice](https://www.getapp.co.nz/compare/91516/105523/vivantio/vs/helpjuice)

# Compare Vivantio vs Helpjuice

Canonical: https://www.getapp.co.nz/compare/91516/105523/vivantio/vs/helpjuice

> Detailed comparison between Vivantio and Helpjuice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Vivantio | Helpjuice |
| **Overall rating** | 4.3/5 | 4.7/5 |
| **Total Reviews** | 178 | 102 |
| **Starting Price** | US$59.00 | US$120.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Vivantio

- API
- Activity Tracking
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Full Text Search
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Templates
- Website Integration
- Workflow Management

### Helpjuice

- API
- Activity Tracking
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Content Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Full Text Search
- Real-Time Reporting
- Reporting/Analytics
- SSL Security
- Search/Filter
- Single Sign On
- Surveys & Feedback
- Templates
- Website Integration
- Workflow Management

## Links

- [View Vivantio Profile](https://www.getapp.co.nz/software/91516/vivantio)
- [View Helpjuice Profile](https://www.getapp.co.nz/software/105523/helpjuice)
- [View Original Comparison](https://www.getapp.co.nz/compare/91516/105523/vivantio/vs/helpjuice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Vivantio vs Helpjuice Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Vivantio vs Helpjuice. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/91516/105523/vivantio/vs/helpjuice","about":[{"@id":"https://www.getapp.co.nz/software/91516/vivantio#software"},{"@id":"https://www.getapp.co.nz/software/105523/helpjuice#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/91516/105523/vivantio/vs/helpjuice#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/91516/105523/vivantio/vs/helpjuice#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"inLanguage":"en-NZ","publisher":{"@id":"https://www.getapp.co.nz/#organization"}},{"name":"Vivantio","description":"Founded in 2003, Vivantio is a leading provider of service management software for both internal- and external-facing teams.\n\nBy combining enterprise-level functionality with the flexibility of a modern cloud-based solution, Vivantio provides an intuitive, scalable, and fully configurable platform that empowers businesses to achieve service excellence. \n\nThe platform scales to meet the complex business needs of large, multi-site organizations, to optimize workflows across several departments including IT, operations, HR and B2B customer support.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8a521d1d-88d0-40da-b8f8-b08eabb705af.jpeg","url":"https://www.getapp.co.nz/software/91516/vivantio","@id":"https://www.getapp.co.nz/software/91516/vivantio#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":178},"offers":{"price":"59","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"name":"Helpjuice","description":"Helpjuice is a cloud-based knowledge management platform that helps small, mid-size and large enterprises build and maintain knowledge bases. The knowledge base can be used by both employees as well as external customers. \n\nHelpjuice lets companies centralize all information in a single knowledge base and allows everyone within the company or department to access its content and activity. A searchable knowledge base - as provided by Helpjuice - encourages and enables customers to self-serve, solve doubts and resolve issues without having to contact a customer service team. The solution offers search functionality as well as supports customization of tools and controls with companies also able to customize the knowledge base with their logo and colors. Administrators can set role-based permissions and track the performance of top contributors to the knowledge base. Contributors can also tag the documents with keywords to improve its findability.   \n\nHelpjuice lets users assign different access levels to content including public, specific-users, URL-based and internal staff only access. Members can group the content on the knowledge base and set the order in which it will be presented to users. The software offers analytics capabilities that help to filter data and improve customer support. Advanced analytics features including visual analytics help to derive insights and actionable data.\n\nHelpjuice can be used by businesses in a variety of industry segments. Current customers include Stanford University, Gumroad, BitPay, MoneyGram, Bench, and Walmart.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4d959d8f-5894-4913-b64e-6e67cc8e7515.png","url":"https://www.getapp.co.nz/software/105523/helpjuice","@id":"https://www.getapp.co.nz/software/105523/helpjuice#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":102},"offers":{"price":"120","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome"},{"@id":"https://www.getapp.co.nz/compare/91516/105523/vivantio/vs/helpjuice#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"Vivantio vs Helpjuice","position":3,"item":"https://www.getapp.co.nz/compare/91516/105523/vivantio/vs/helpjuice","@type":"ListItem"}]}]}
</script>