---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Genesys Cloud CX vs Exelysis Contact Center. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Genesys Cloud CX vs Exelysis Contact Center Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Genesys Cloud CX \<span\>vs\</span\> Exelysis Contact Center](https://www.getapp.co.nz/compare/104597/2059962/genesys-cloud/vs/exelysis-contact-center)

# Compare Genesys Cloud CX vs Exelysis Contact Center

Canonical: https://www.getapp.co.nz/compare/104597/2059962/genesys-cloud/vs/exelysis-contact-center

> Detailed comparison between Genesys Cloud CX and Exelysis Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Genesys Cloud CX | Exelysis Contact Center |
| **Overall rating** | 4.3/5 | 4.8/5 |
| **Total Reviews** | 269 | 26 |
| **Starting Price** | US$75.00 | €50.00 |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Email/Help Desk, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### Genesys Cloud CX

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Logging
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Inbound Call Centre
- Monitoring
- On-Demand Recording
- Performance Management
- Progressive Dialer
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording

### Exelysis Contact Center

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Logging
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Inbound Call Centre
- Monitoring
- On-Demand Recording
- Performance Management
- Progressive Dialer
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Recording

## Links

- [View Genesys Cloud CX Profile](https://www.getapp.co.nz/software/104597/genesys-cloud)
- [View Exelysis Contact Center Profile](https://www.getapp.co.nz/software/2059962/exelysis-contact-center)
- [View Original Comparison](https://www.getapp.co.nz/compare/104597/2059962/genesys-cloud/vs/exelysis-contact-center)

-----

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