---
description: Our free tool can help you get a quick and detailed side-by-side comparison for JivoChat vs Chatra. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: JivoChat vs Chatra Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [JivoChat \<span\>vs\</span\> Chatra](https://www.getapp.co.nz/compare/104113/2064199/jivochat/vs/chatra)

# Compare JivoChat vs Chatra

Canonical: https://www.getapp.co.nz/compare/104113/2064199/jivochat/vs/chatra

> Detailed comparison between JivoChat and Chatra. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JivoChat | Chatra |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 105 | 452 |
| **Starting Price** | US$19.00 | US$21.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Key features

### JivoChat

- API
- Automatic Call Distribution
- Canned Responses
- Computer Telephony Integration
- Customisable Branding
- For Startups
- Geotargeting
- Lead Capture
- Lead Management
- Live Chat
- Offline Form
- Proactive Chat
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Reminders
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Video Conferencing
- Video Support

### Chatra

- Canned Responses
- Customisable Branding
- Geotargeting
- Offline Form
- Proactive Chat
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Transfers/Routing

## Links

- [View JivoChat Profile](https://www.getapp.co.nz/software/104113/jivochat)
- [View Chatra Profile](https://www.getapp.co.nz/software/2064199/chatra)
- [View Original Comparison](https://www.getapp.co.nz/compare/104113/2064199/jivochat/vs/chatra)

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