---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Dialpad vs VICIdial. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Dialpad vs VICIdial Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [Cloud PBX Software](/directory/1101/cloud-pbx/software) > [Dialpad \<span\>vs\</span\> VICIdial](https://www.getapp.co.nz/compare/103849/110383/dialpad-sell/vs/vicidial)

# Compare Dialpad vs VICIdial

Canonical: https://www.getapp.co.nz/compare/103849/110383/dialpad-sell/vs/vicidial

> Detailed comparison between Dialpad and VICIdial. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dialpad | VICIdial |
| **Overall rating** | 4.2/5 | 4.7/5 |
| **Total Reviews** | 570 | 266 |
| **Starting Price** | US$27.00 | US$400.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### Dialpad

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Logging
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Centre
- List Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Performance Management
- Performance Metrics
- Recording

### VICIdial

- API
- Activity Tracking
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- CRM
- Call Disposition
- Call Logging
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Inbound Call Centre
- List Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Performance Management
- Performance Metrics
- Recording

## Links

- [View Dialpad Profile](https://www.getapp.co.nz/software/103849/dialpad-sell)
- [View VICIdial Profile](https://www.getapp.co.nz/software/110383/vicidial)
- [View Original Comparison](https://www.getapp.co.nz/compare/103849/110383/dialpad-sell/vs/vicidial)

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