---
description: Our free tool can help you get a quick and detailed side-by-side comparison for Xurrent vs JIRA Service Management. Learn more about each of these software and make the best decision for your business.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Xurrent vs JIRA Service Management Comparison | GetApp New Zealand 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/292/it-service-management-itsm/software) > [Xurrent \<span\>vs\</span\> JIRA Service Management](https://www.getapp.co.nz/compare/10366/91811/itrp/vs/jira-service-management)

# Compare Xurrent vs JIRA Service Management

Canonical: https://www.getapp.co.nz/compare/10366/91811/itrp/vs/jira-service-management

> Detailed comparison between Xurrent and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Xurrent | JIRA Service Management |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 27 | 770 |
| **Starting Price** | US$5.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Xurrent

- API
- Activity Tracking
- Asset Tracking
- Capacity Management
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Monitoring
- Multi-Channel Communication
- Project Management
- Projections
- Real-Time Chat
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

### JIRA Service Management

- API
- Activity Tracking
- Asset Tracking
- Capacity Management
- Contract/License Management
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Monitoring
- Multi-Channel Communication
- Project Management
- Projections
- Real-Time Chat
- Real-Time Reporting
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Xurrent Profile](https://www.getapp.co.nz/software/10366/itrp)
- [View JIRA Service Management Profile](https://www.getapp.co.nz/software/91811/jira-service-management)
- [View Original Comparison](https://www.getapp.co.nz/compare/10366/91811/itrp/vs/jira-service-management)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Xurrent vs JIRA Service Management Comparison | GetApp New Zealand 2026","description":"Our free tool can help you get a quick and detailed side-by-side comparison for Xurrent vs JIRA Service Management. Learn more about each of these software and make the best decision for your business.","url":"https://www.getapp.co.nz/compare/10366/91811/itrp/vs/jira-service-management","about":[{"@id":"https://www.getapp.co.nz/software/10366/itrp#software"},{"@id":"https://www.getapp.co.nz/software/91811/jira-service-management#software"}],"breadcrumb":{"@id":"https://www.getapp.co.nz/compare/10366/91811/itrp/vs/jira-service-management#breadcrumblist"},"@id":"https://www.getapp.co.nz/compare/10366/91811/itrp/vs/jira-service-management#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.co.nz/#website"},"publisher":{"@id":"https://www.getapp.co.nz/#organization"},"inLanguage":"en-NZ"},{"name":"Xurrent","description":"Xurrent is the modern service management platform that moves work forward. It unifies ITSM, ESM, and ITOM on one secure, multi-tenant SaaS with Sera AI embedded by default and a native virtual agent included. Teams launch in about five weeks, standardize processes, and cut time to resolution with intelligence in the flow of work.\n\nOut of the box you get ITIL-aligned workflows with low-code tailoring, AI ticket classification and routing, instant summaries, one-click knowledge, and no-code automation across people, apps, and infrastructure. A self-service portal and virtual agent handle 24x7 requests in Slack, Teams, and the web, escalating with full context when human help is needed. Real-time dashboards track MTTR, CSAT, and service health so leaders can see impact quickly.\n\nXurrent is built for enterprise needs from day one. Security includes SOC 2, ISO controls, RBAC, audit trails, and BYOK options. Sera AI runs on governed infrastructure so data stays in tenant. Connect quickly with one-click integrations for identity, chat, monitoring, cloud, HR, and finance systems. Predictable licensing and included capabilities keep costs clear while you scale across the business.\nNew functionality has been developed this year:\n- ITIL V4 compliance by Serview in 19 practices\n- Just in Time provisioning \n- Agile boards\n- mass updates\n- Service cost tracking","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/05c6e0d7-5bd7-4d38-928a-b29ff57683c9.png","url":"https://www.getapp.co.nz/software/10366/itrp","@id":"https://www.getapp.co.nz/software/10366/itrp#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":27},"offers":{"price":"5","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Android, Platform ios, Platform ipad"},{"name":"JIRA Service Management","description":"JIRA  Service Management is an IT service management platform designed to deliver high velocity service experiences across multiple teams and departments. The system enables teams to unify functions for IT support, engineering support, employee support, operations, and human resources service teams into a single environment. It enables organizations of varying scale to manage service requests, automate processes, and reduce the impact of incidents by connecting development and operations workflows. \n\nThe platform offers extensive service management modules. Incident management capabilities allow teams to respond to and learn from incidents by grouping related alerts and escalating critical events. Request management is supported by customizable self-service portals and integrated knowledge bases. Change management features assist in evaluating and implementing updates with tools for risk assessment and approval. Problem management facilitates root cause analysis through automated grouping and post-incident review processes. Asset and configuration management maintains visibility into resources with discovery and tracking tools. Service level agreements can be defined and monitored using automation to ensure that targets are met. AI-based virtual agents provide around the clock self-service support by drawing on knowledge repositories, suggesting resolution steps, and identifying knowledge gaps for content creation.\n\nJIRA Service Management provides integration and security features that support enterprise environments. Native integrations include scheduling and alerting services, communication channels, and content management systems. An open application programming interface enables custom integrations with existing enterprise software. An enterprise access solution provides centralized user and security policy management to comply with corporate governance and data protection standards.\n\nThe platform supports workflow customization and reporting to adapt to organizational requirements. No-code rules allow automation of repetitive tasks and processes without the need for programming expertise. Predefined project templates and configurable fields help teams to deploy solutions that align with specific service management practices. Built-in dashboards and analytics tools provide insights into operational performance and help to identify trends. A native mobile application enables service teams to access service management functions and respond to requests while on the move. A branded customer portal offers transparency by allowing requesters to submit and track the status of service requests.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/bf179a2b-8ac8-4d57-b2da-4689fbdeb615.png","url":"https://www.getapp.co.nz/software/91811/jira-service-management","@id":"https://www.getapp.co.nz/software/91811/jira-service-management#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":770},"offers":{"price":"20","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.co.nz/compare/10366/91811/itrp/vs/jira-service-management#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"Xurrent vs JIRA Service Management","position":3,"item":"https://www.getapp.co.nz/compare/10366/91811/itrp/vs/jira-service-management","@type":"ListItem"}]}]}
</script>